Us Moving servicesReviews of usa-movingsolutions.com

They lie to win bid load half my stuff and leave the rest without more money. Hostage taking had no choice was in a contract for closing. No time to find another. They tried charging me for pads at both ends. I lost thousands of dollars in property they would not load like they were suppose to. Also showed up late and wreaking of alcohol. They loaded stuff they weren't suppose to and not load the stuff they were

Edited to include the correct numbers, dates and details. I booked my move with them and tried to cancel due to a passing in our immediate family and then not having my belongings insured. I tried to cancel with my sales rep Chris before the 72 hrs was up via text message and I was ignored twice. My husband called 12 hours after the 3 day cancellation window was up. i thought most companies allow you to cancel 3 days prior to your move not after booking. Their customer service was terrible. I even sent a text to the agent saying “I think I should cancel as I can’t afford this and want to go the PODS route, what is the cancellation window” (I was in the time frame) (there customer relations lady said, we’ll you stated that “YOU THINK” that was not direct enough, anyone in customer service understands that this means to cancel and they should have followed up and not ignored me) terrible response, actually it was, as I stated I can’t afford this what is the cancellation window. Mind you, I never got a response that it was 3 days after booking from the rep Chris that I had done all my communication with. They would not work with me on cancellation and are keeping $2050 deposit I put down. They never provided any services for me. I did want and tried to cancel. I can not afford to pay for the move plus 3rd party insurance. The insurance was not communicated to me until after I booked, so I messaged the 3rd party insurance company and they got back to me with how much it would be, that’s when I sent the text which was on Sunday, we’ll within their cancellation window. Also something to think about, life happens and the fact that they don’t allow you to cancel a mere 3 days after you book, to me is insane. Find a company to move your belongings that allow a cancellation window within 3 days of pickup date. Most moving companies, including PODS has this structure in their contracts. The way they treated me, there was no way I was going to let a company like this move my personal belongings across the country. It’s really a shame, they could have earned my business back had they done the right thing! My move was not even scheduled until Dec 16, or 17th. I booked on Dec 2nd. I'm a very nice, honest, and reasonable person. I specifically wanted to cancel due to them not insuring my belongings at all and we had a death in the family. I had to put my move on hold. Also, there was no way I would have them move my belongings, not being insured. The total move would have been $10k+ I can not afford this. They also offered to give me 20% of my $2050 back, they had not provided any services for me and Ibtried to cancel. This was absolutely unacceptable. This was the worst experience of my life. Losing a loved one and then dealing with a company like this durning the holidays was very traumatic. Very unfortunate, please do your homework!

Are there any minus 1 stars . do not use this company .

1) They missed the delivery date I was given by their sales team by more than a month, took about two months to get me my stuff, then didn't deliver all of it when they finally came. They then took an extra couple weeks to get me my missing couch, and then cancelled four delivery dates for my final box-- then, after that, the guy who had it just eventually told me it cost too much for him to deliver just one box. Two weeks or so after that he then told me it is permanently lost. How odd that this happened after he told me it cost too much to get to me! This caused me to ask for their customer service rep's help in getting that box back. USA then dodged my calls, told me there's nothing they can do, then asked me what was in the box that I was being so persistent about. 2) They subcontract out the actual moving of your goods. The individual they gave my goods to is a man named "Scrootney". He enjoys shouting at customers on the phone, as I have learned first-hand. I would not have hired this man given the choice. 3) USA & Scrootney destroyed two of my lamps and scratched up most of my furniture. They also damaged almost all of the boxes we gave them-- some had fist-sized holes in them.

Big time scam. Run Received estimate on 9/7/22 Shawn was our contact We are leaving to move to Florida on this coming Sunday. We had a y haul and trailer hitch for to tow a vehicle and then we looked into having it done for us. So we call US MOVING SOLUTIONS received the quote. Told them that we needed a 26 foot truck to to carry 3-4 bedroom apartment. My girlfriend Cheri V had did all of the leg work. Then I decided to check up on the company and the reviews ….welll….see below. So I red flagged it. Called them and confronted them about the reviews. And Shawn assured me that all was legit and made excuses as to what the other bad reviews then I had more questions so I texted him back and said I have another question about the estimate .we had planned n a 26 foot uhaul truck and a typical uhaul truck has a capacity of 1600 cubic square ft on the estimate you only have it down for half that amount. Are you saying that if there’s more than that you quoted we will have to pay more ? He texted me back (and if I can find a way to copy and paste what he said I will) and he stated literally on the text : No, this is a binding contract not to exceed quote. We’re simply arriving with a 26 foot truck. I added plenty of buffer space to do this job. You guys are all good to go. I said : ok He said: 1600cf is a 4-5 bedroom I said : ok He said : believe me when I tell you you are in good hands I said : ok Then tonight my girlfriend gets a call from the moving company that us moving solutions hire … because they are “apparently”’ a broker. They have my girlfriend go over literally every single item. Pots and pans and brooms and mops and a basket Ridiculous right. ? count up double of what we spoke to Shawn about. They tell my girlfriend that it’s gonna cost double from $6500 now up to $12,0000. We knew what size truck we needed we told Shawn and he even assured us per above statement So much more I could go on and say here The first thing though they said they had room in another truck to fit our stuff in as they were headed that way. But then says we getting Our own truck. See others below that were told same scam story. We ended up calling our card for fraud and Cheri was willing to have card to become unusable. Because they shut your card down if you file fraud. Thank god. Almost lost our money. Shawn will make some excuses. But not here. I said we needed a 26 foot truck to hold that size apartment. Which it easily does and he said we were all set with that price and that truck. Period. No excuses about the moving company you hire either. You said we were good to go. Shame on Shawn. Derick and Cheri of Albany NY And yes to you are reply YOU ARE USA MOVING SOLUTIONS. Just like all the other posts in here. Same email and everything. So stop lying. Going to BBB next as wel as state attrorneys. You guys are scammers with fake reviews. You intentionally make money off of not giving depsosits back when it’s too late after the second call to go over items. Then you double it. You lied to us. I have the texts to prove it as well. From Shawn I’ll keep pushing this as far as I can go. All social media etc

Just stay away. The entire business model is a bait and switch scam. 1. Because noone walks through your home, the sales agents rely on some software that is allegedly super reliable. It's not even close! We gave them a thorough inventory, and our agents claimed that our amount was in the mid 2000 cu ft. When the truck driver showed up, he claimed it was over 4300 and wanted $10,000 more than our original estimate. It ended up being somewhere in between, and we did have to use additional transportation of our own. The movers were only able to fit about half the boxes, none of our appliances, and none of our outdoor furniture or garage. They also left behind two large items of furniture. All of this was listed on our inventory in the estimate, yet none of it fit in the alleged space. 2. I was initially hesitant to sign up, but the sales rep boss called and offered significant discounts to encourage us to sign on. I was still concerned about space and even sent pics of our garage, etc. They assured us that it was all properly calculated, so we paid the deposit. 3. Three days before, the QA guys called, increased our estimate by 400 cu ft and increased the cost by $4,000 by double counting items of furniture (that we had since broken down and boxed). I was in a rush to go to my daughter's farewell party and told him I didn't want to pay that much, and he said I didn't have to use it all, so I just paid the additional deposit and figured it would go towards the original balance. 4. That evening, I sent an email documenting that conversation and reiterating in writing that I could not afford to exceed the initial budget and still intended to move using the original quote. 5. The day of the move came, and Western Van Lines showed up (read their reviews if you want to see the alleged "quality" moving companies these guys broker to). The driver refused to honor the first estimate, USA moving solutions refused to honor the original estimate, and both parties claimed that they would keep our 5k deposit and drive away and do nothing if we didn't pony up the remaining money. 6. Western Van Lines also tried to charge us over $1,000 in incidentals on the day due to allegedly "bulky items" (of which there is no objective criteria to define) and $75 for every 7 stairs they had to climb. The only thing we had been warned about prior to the move was one $75 stair charge for a full staircase, which we agreed to (not the $225 they tried to charge). There was a lot more that went into this, including dozens of phone calls and poor customer service, etc, but I can tolerate that. What I hated was being lied to and scammed with a bait and switch after we repeatedly explained that our budget was limited. Please save yourself the trouble and just find a different company with a bit more integrity.

Scam/ fraud , most unreliable And unprofessional are the best words to describe USA moving solutions which is a broker company by the way. I called around and read reviews to find a company to move my goods from Maryland to California . I came along USA moving solutions and spoke with the biggest sale / liar representative named Christopher. I am very familiar how these brokerage moving companies work and once again fell for their lies and tricks. I spoke to Christopher who is a senior sales rep on mid July . At that time I asked him a very important question / such as do you have a truck that will be able to deliver my goods by the first week of august? He then called dispatch and called me back assuring and guaranteeing that they have a truck which is leaving Maryland by the end of July And will arrive in california and deliver my goods by the end of first week of august. My goods have been picked up on July 24 And to this date I have no information about when my goods will be delivered . In addition I have been calling and sending emails to USA moving solutions to inquire about the delivery date and have been given the run around via telephone and email by some rep named Lisa O who pretended to be the manager when I asked for a supervisor. The first email received from her stated that the carrier has 21 days from my first available date which was July 26 then she said that now the carrier has 30 days. She is also very unprofessional , doesn’t follow Through and is very rude . This company is a scam company , very unreliable I wish I would’ve never signed up with them- they lie , mislead , scam people and take advantage of people who are in need. Moving across the state is a very stressful event- these scammers do nothing but adding pain to your moving experience. At this point because I see how they handle things I do not trust that my items will be ever delivered and not broken . If you want your items to arrive on time , not broken, and you want good customer service and piece of mind while dealing with professional people do yourself a favor and hire pods or another trustworthy company. USA moving solutions is a scam.

BEWARE! TL;DR: They raised our quote by 50% a couple days before the move, booked us movers who had 1-star on Yelp and were not accredited, the movers never showed up, called us, or returned any of our calls, and USA Moving Solutions refused to give us our deposit back. Please look USA Moving Solutions up on the Better Business Bureau. They are not accredited and have an "F" rating. It has become abundantly clear that their 5-star reviews on Google and Yelp are fake. Before the Move We booked our move with USA Moving Solutions about 24 days before our move. They quoted us at 429 ft³, and $2,861, and we accepted. Three days before our scheduled move, we got a call from USA MS because they wanted to go over our inventory again. We had added a couple of items and removed a couple, but no large furniture or appliances had been added. I was told that the estimate needed to be updated from 429 ft³ to 613 ft³ (a 43% increase), and the price went from $2,861 to $4,380 (a 53% increase). I was told they needed $600 to reserve that extra space on the truck, but thankfully I stood my ground and refused. The deposit is non-refundable, so they give you a competitive price to get your money, and then ask for more shortly before the move. This forces you to choose between forfeiting your deposit, paying a much higher price than you agreed to, or not having space for all of your belongings. The Move Our two-day moving window was July 30th and July 31st. We hadn't heard anything from the movers on the 30th, so I started doing some research. USA Moving Solutions didn't give us the mover's information until July 29. I was told that all of their movers were accredited, but this was a lie. The moving company had 1-star on Yelp. When booking with USA Moving Solutions, they refused to price-match estimates from 1-star companies, because they said they "were not reputable companies." I was fine with that, but then was very frustrated that they booked movers for us who, by their standards, were not a reputable company. Now, on the 31st, we were waiting all day for the movers to come. The movers never reached out to us in any way, and we tried calling them over 20 times, but their voice-mail box was not setup. USA Moving Solutions also never contacted us, but we had to call them multiple times to figure out when the movers would arrive. They had also not heard from the movers (4:30pm on the 31st), but told us that as long as the movers arrive by midnight then they would have honored the contract. Since we needed to be out, we called up some friends, and were able to get our belongings into storage that night, because the movers never arrived. The next morning, USA Moving Solutions reached out to ask how the move went. We told them that the movers never showed up, and that we wanted the deposit back since we received no service. They told us the 2-day pickup window is just an estimate, and movers could arrive anytime after that estimate, so if we wanted to cancel it would be considered a late cancelation. They also told us the movers had a flat tire, and that's why they didn't make it. A few minutes later, I got a call from the movers. The movers told me they had filled up their truck the day before, so they couldn't fit our belongings. After refusing to give our money back, we disputed the transaction on the grounds that we never received a service. We got all of our money back. Don't be threatened or scared when they try to point our the terms of the contract. Just because they put it in a contract, does not mean it is legally binding. This is a cold.group of people, and they do not deserve to make a living in this disgusting way.