Us Moving servicesReviews of usa-movingsolutions.com

We relocated a single family home from CA to FL and had the most awful experience. I have relocated many times and this was the absolute most unprofessional company. 1) all of our boxes were purchased brand new from Home Depot and Heavy Duty. They were stacked, thrown on top of one another upon arrive with holes along the edges of 95% of the boxes were crushed and folded along the sides. Majority of our furniture was recently purchased from high end dept stores and thrown on their side, thrown on top of boxes marked as fragile, and almost ALL of our furniture was damaged. My marble table was cracked down the center, my concrete dinner table was also cracked and gouge taken out of its side. Brand new C&B sofa was torn and black along the corners. Our brand new serena and lily bed was damaged on ALL corners, brand new flat screen tv used maybe 3x was shattered (this was in a protected tv box even!!) We had 4 boxes of ceramic, glass and clay items- ALL shattered. I threw out sentimental items, expensive kitchen items, glass ware... items were falling out of boxes with holes that were perfectly packaged- i could not believe my eyes. When the door to the truck opened, my electric bike was piled on top of breakable furniture side ways and I could see through all of our boxes. It was almost as if somebody just threw our stuff onto a truck and completely neglected our items. I will be writing to all of the news stations, friends at firms and all websites reporting the negligence. On top of it we are still missing a mountain bike and a beach cruiser that we have been told every couple days is being handled and sent to us. It's been three weeks. The men would not open the truck until we paid the remaining balance in cash. The fact these companies take a full inspection of ALL inventory upon pickup and charge for every square foot of space up front, but there is no inventory taken upon arrival or accountability is fraud! We have other peoples boxes here we have asked them to pick up and they have failed to. SCAM. We paid over $7500 and am disgusted with how this business operates.

They are not movers they are BROKERS. Class action lawsuit and in contact with attorney general as we speak. Please email me if any are interested in exposing this company. We still have not received our refund that is owed for a move they no showed.

Absolutely the worst moving company. Estimated us a $5,000 move. A bit pricey, but we paid. When the moving company showed up at the new place (days and days later) he charged us ANOtHER $5,000 or refused to give us our stuff. The man acted like he didn’t speak English- acted like he didn’t know what was being said. Spoke perfect English to his partner however. They didn’t want to put the furniture back together which we paid for. Every single piece of furniture they transported was damaged. Sole large scratches, all the way up to a broken dresser. ABSOLUTELY do not use this company. after filing a claim to gwt some of our money back, we were told we would have to file a claim through ouf insurance and that we have to resolve this problem with the third party they hired. Everything about this company has been a complete headache.

If could erase 2022, and this terrible company contribute the good majority of the worst year I’ve ever had. I had to come back from Florida, my friend I lost a little boy and asked me to take him. I agreed set my stuff up here from Florida only for these people to steal my belongings and damage my belongings. They are so crooked. It’s not funny I have pictures I’m going to send in the only thing this guy John, the owner called and said to me do you really think I’m going to give you are I really give a darn about your stuff the reviews you did on me Told me I better have deep pockets. He’s gonna sue me I said OK my turn to get a hold of them try to they do not answer people run from these guys don’t do it they will ruin your life and steal everything you have and I think twice about it Have a great day.

BEWARE of this company they are liars, con artists and scammers!!! Every nightmare review you see is absolutely true. They are brokers NOT actual movers. Will give you a lowball price, charge a deposit, my deposit was $2100 to be exact, then when the actual movers arrive, they triple the price and if you refuse guess what… there goes your deposit! It took nearly 2 months for me to get my belongings after I was forced to pay an outrageous price. Because of this company I will never in my life trust ANY moving company ever again!

This is a third-party company. They are a broker they hired Jackson movers. They took a deposit and were super friendly in the beginning. But once I They took a deposit and were super friendly in the beginning. But once an issue arose, they completely ghosted you. Shawn with USA Moving was friendly on the phone. Very responsive after I had an issue he stop speaking with me and sent me to somebody else Lisa from USA Moving. Extremely rude and not helpful. They (Jackson movers) left our rental a mess, didn’t take everything they quoted us for, broke a pantry door (which we will have to pay for), didn’t come with tools or equipment to break down our furniture and miss placed, lost or took my husbands tools, had a terrible attitude, complained about not wanting to be there and work. We had to rent a uhaul ($675) + gas to get home, paid an extra night in a hotel room and not to mention the stress and anxiety of trying to get the rest of our items packed while trying to take care of a newborn. I assumed we would fit the whole bill and not have any type of reimbursement or compensation. Broken pantry door Some items they were supposed to take. Also, we had a TV box that we kept when we bought our new TV the Styrofoam you see all over the floor was supposed to be put back into the TV box for Support. One of the workers pulled everything out and just threw it all over the floor. I had told them to take all of our exercise equipment. There is a bag of exercise bands underneath this bag is more weights in a crate and two yoga mats along with formats. Here is our pantry of goods that was supposed to be taken. Our sons room that was left a mess along with the belongings and lamp that was supposed to be taken as well. The only thing in this photo that was not supposed to be taken. Was the diaper genie located in the right corner. Hat rack that was supposed to be taken. Kitchen baskets supposed to be taken. Extra storage bin supposed to be taken. They told me they couldn’t take it unless the drawers were emptied so I did that and they still didn’t take it. I was unsure of as far as charges go, I figured there would be an extra charge since I did not add this room when I was originally quoted. Again, I understand the price difference. But when you’re paying for a platinum package, you would expect to have a little bit more courtesy with your items and attitude. I can tell you we will never use this company ever ever ever again. Also, when our items finally arrived 3 weeks later…packed Jan 27 - arrived Feb 15!!! None of our boxes were labeled so I had to guess to figure out what was in what box.

CHECK THEIR BBB COMPLAINTS BEFORE YOU DO ANYTHING WITH THEM. THESE GUYS ARE LIARS AND CROOKS!!!! They over-promise & under-deliver. Absolutely HORRIBLE service. They told me what I needed to hear in order to get my money and when the moving day arrived they delayed my move TWO days while severe thunderstorms were forecasted on the day they rescheduled us to PLUS my lease had already ended which i mentioned to them prior to booking their service, resulting in me having to pay my landlord rent for additional days just cause they "were too busy to make it" on the scheduled moving day. When I called to ask why they arent able to move us on the day we agreed, they said they were too busy and fully booked. I quote what their dispatcher said to me: "take it or leave it, but if you cancel you will lose your $1279 deposit". They left my family and I stranded (with 2 infant children) during the cold winter WITH NO MOVERS to help us move out of state. I had no choice but to rent my own 26' box truck and have a couple of friends help load my 4 bedroom house into the truck and drove it from TN to TX on my own. Then they kept refusing to refund my money & said they get to keep my entire deposit of approx $1279 even though NO SERVICES WERE RENDERED! I've already recovered my deposit through my CC company since they refused to cooperate or work with me. Now they wont stop blowing my phone up with demands and threats about pursuing bogus "fraud" charges every hour of every day. VERY SHADY COMPANY THAT PREYS ON FAMILIES IN NEED. BE WARE!! USE THEM AT YOUR OWN RISK!! THEY WILL SAY WHATEVER YOU NEED TO HEAR TO TAKE YOUR DEPOSIT AND AFTER YOU PAY THEY DONT CARE ABOUT YOU. CLASSIC CASE OF OVER-PROMISING & UNDER-DELIVERING. I will be telling everyone I know to avoid the trouble and use a different moving company.

We had to cancel our cross country agreement with USA Moving Solutions due to uncontrollable events. I contacted the manager to cancel and request a manager approved refund, per the contract. Ultimately, I was offered 10% of my deposit back in exchange for waiving my right to write a review. Additionally, the manager told me that I could have prevented all of this from happening by requesting a clause be added to the contract that would enable me to get my refund back. Instead I was told my deposit had already been spent on the truck my stuff wouldn't have even been on (we scheduled an arbitrary date, knowing we would push out; a right we had per the contract). My encounter with USA Moving Solutions was a learning experience for sure. I hope this review assists you with your decision on your upcoming move. I would not recommend USA Moving Solutions for these reasons. Additionally, I encourage you to ask lots of questions and share your concerns - document everything. Most importantly, know that you can better protect yourself by requesting additional clauses be added to the contract. While we cancelled our contract with USA Moving Solutions, we declined the 10% refund as we did not agree to the terms that came with it. Do your homework - know who you're working with.