Valencia Theater Seating USAReviews of us.valenciatheaterseating.com

I bought a Valencia "Serena" leather sectional ($3,252.28, Order #27801) specifically because Valencia's product page advertised the leather as "designed to resist even the most determined pet scratches" and "designed with your beloved pets in mind." Under normal household pet use, it tore — exactly the failure they said it would resist. The damning part: Valencia's OWN blog ("Leather vs. Fabric Theater Seating") tells pet owners to choose fabric, says this leather is for "households without pets," and warns "pet claws can puncture or scratch permanently." They advertise it as pet-proof to sell it, then publish that it isn't. Both pages are archived. When I reported the damage, Valencia's only response was to tell me to hire and pay a third-party repair company myself — no refund, replacement, or warranty. They ignored my formal refund demand and never responded to my BBB complaint, which BBB closed as a non-response. I've now filed complaints with the Colorado and Texas Attorneys General and the FTC. Buyer beware.

Great chairs, comfortable and great build. They use premium materials and have great customer service.

It took a bit longer to arrive than promised, and one of the corner pieces was scratched. I was honestly frustrated at first, but the customer service team was helpful and sent a replacement part fast. Once everything was in place, I totally fell in love. Cushions are supportive, and the leather is better than I expected. Just be patient and it’s worth it.

I ordered the 4 seater for my home movie room and im very happy with my purchase. The delivery was smooth and the items was easy to assemble.

I’m so happy with this sofa! The leather feels luxurious, and the cushions are perfect. Not too soft, but not too firm either. It fits perfectly in my living room and looks just like the photos online. The delivery was on time, and the setup was super easy.

We absolutely love our theater seating we purchased from Valencia! We decided on the Tuscany Theater seating row of 4 with the love seat in the middle and could not be happier with our selection! The trays have been very nice to hold snacks. The leather is a little stiff at first but we have slowly broken it in. These have been the perfect addition to our new home theater and would highly recommend them!

The whole experience was phenomenal from ordering through Amazon to the day of delivery. Having the option of returning also made us very comfortable. But the workmanship and quality of the leather was over and above our expectations. The delivery process including notifications was amazing. The two men who delivered the product were also extremely careful and professional. How lucky we are.