Urban Skin RxReviews of urbanskinrx.com

UPDATE 6/6/2026: After telling the company I planned to file a complaint with the BBB they offered me a brand new full size product which was exactly the right color upon receipt (pale yellow not brown). In light of their follow-up I am changing my review to 3 stars. I should not have to file a formal complaint with the BBB to get this result. ORIGINAL REVIEW: I ordered the Mini Retinol Rapid Repair Dark Spot Treatment, and it is dark BROWN not yellow, as it appears on the product page. When I searched this phenomenon, Google said it has oxidized and is no longer effective. I reached out to the company about this matter, and this is what they said: "Please note that products formulated with active ingredients like retinol can naturally shift in color over time, which may include slight darkening or changes in appearance. This does not necessarily indicate that the product is ineffective or expired." That is definitely not what competitors are saying. Even Google AI said the following: "Products with retinol turn brown primarily due to oxidation, a chemical process where the product breaks down after being exposed to air, light, or heat. When retinol oxidizes, its color changes from its natural pale yellow to a darker yellow or brownish hue, signaling that it is losing potency and is no longer at peak effectiveness." If I just bought this product from your company, which means it should be fresh/new, and the product was brown in the tube when I removed the aluminum/metallic seal from the product opening, the product is NOT fresh. Unless Google and the other beauty brands that sell retinol products that are yellow or pale yellow in appearance are lying. I have many other products from other companies that contain retinol, such as Paula's Choice and Inkey, and none of those products were brown upon receipt, brown immediately upon opening, or showing signs of oxidation weeks after opening. In fact, all of those products are still yellow after use. I understand that it is Dianah's job to protect your company, but this is not the way to do it. I just want some kind of resolution. If that requires a return, then I will return these old, oxidized products. I will also file a complaint with the BBB and write a review wherever I can find the company listed.

Horrible company. They literally accused me of fraud and canceled my order because I bought extra sunscreen that was on sale. This company is insane. Stay away.

I happened upon this product after purchasing Rihanna's skin care line (I quickly determined that would be for my 20 year old) I've been using Urban skin Rx for about two months and I absolutely love my results. I had dark pigmentation around my mouth that has reduced in appearance by 80%!!! I must say, I've gone a day or so without completely or should I say thoroughly cleaning my face (water and moisturizer) you wouldn't know it unless I told you. My face is pliable, supple and hydrated. It's time to re-up as we say in the Chi!!! I definitely recommend this product. My skin is dry to dry, super thirsty. I've used Lancome' Absolue, Precious Cells, Tonique Comfort (Hydrating toner) and this doesn't compare to Urban skin Rx. I'm definitely a hard sell. I'm sold on Urban skin Rx, if you aren't, I'd be shocked.

I love UrbanSkinRx products and recommend them to anyone! 1. Fast shipping and nice packaging. 2. They give discounts! 3. The have a variety of products 4. The products actually work!!

Ordered from them multiple times - order typically arrives in Belgium within 7days via FedEx. Even during the current COVid crisis they’ve kept up standards. Love their products and service!

UrbanSkinRx is a skin care company based in the USA who do skin care products for all skins and I would say non white skin. I am a black African woman and as my skin is aging, I felt it was important to start paying attention to my skin. I have dark circles forming and lines around the eyes. I really searched for a long time on the internet and tumbled on this company. Firstly they have a large range of products covering many issues that you might be facing (spots, aging, eyes, lips, acne etc...) It was easy to navigate their website and see what products they have and you can respond to an on-line questionnaire about your skin to help you understand which product might be the one for you. I think that their products can be considered as quite expensive, but you have special offers or they sell packs (I bought the 'ultimate pack' for example) and you make a great saving with the packs of products instead of buying the products individually. My first buy (ultimate pack) with many products in it. It enabled me to try many products and to figure out which one was good for my skin. They delivered my order on time (I live in France) and you can track your delivery. In reality you do not have to track your delivery because they send you a regular update directly to your email address. And then the shipping company send you a confirmation on when it will be delivered. Be aware that if you live outside of the USA, you pay a shipping cost of 25 USD with your order which I think is quite reasonable. But you will also pay the shipping company customs fees. So, my first buy cost me 200 USD (including shipping) + 66 Euros to DHL for custom fees. But I think the products are fantastic and worth every dime / centime. On all fronts, I HIGHLY RECOMMEND UrbanSkinRx!