Sharon
I am new to CBD use
I am new to CBD use, and after alot of online reviewing, I purchased the Upstate Elevator CBD patch. The patch arrived, but there were absolutely no directions on how to actually apply the patch. I went to their website, and there were no directions there, either. I spent alot of time trying to figure out if there was a sticky backing to the patch, and where the separation was on the patch. I had to pick and bend and fold the patch until I finally was able to find the separation. The patch was ruined by the time I was able to figure out how to do this and apply the patch. I called and left a voicemail describing my problem and asking someone to call me and also I requested a refund. They did issue me a refund, but never returned my phone call. This is very disappointing and poor customer relations. If Upstate Elevator Company would have returned my call and spoke with me, I might have reordered a patch from them. As it is, I have ordered more patches from another company. Again, I am very disappointed with this company's service.
Response from UpstateelevatorJul 26, 2019
Hi Sharon, We are sorry to hear about your experience with the Transdermal CBD Patch. The patch can be somewhat tricky when removing the adhesive from the back of the patch as the patches are a soft, flexible material, but we would be happy to facilitate a replacement with additional instructions as mentioned in our followup email to your online inquiry. Unfortunately, we could not locate your voicemail in our inbox but do apologize for not returning your call. If you would like to contact us please feel free to reach out to [email protected] or (888) 640-2155 Monday through Friday.




