Jeff
Beware of UPline
Summary: Do not use UPline for interstate move unless you want your items packed into a truck by people who are very bad at tetris and are more concerned with maximizing their load than the safety of your items. Due to negligent/inept loading of the interstate transport, my leather recliner is not only torn but broken and no longer reclines, my gas bbq has damage to all three burners and manifold to the point it is unsafe to operate due to gas leaks, the 1/4" angle iron frame on my radial arm saw was badly bent and the tabletop attached to the frame was torn off, an antique woodworking vise was broken into three pieces, the plug on my wood shaper was torn from the wiring, the motor housing on my electric whetstone was broken and the stone itself left with a substantial chuck missing, the chain on my road bike was broken, and the glass on a vinyl clad window (new, left over from remodel project) had multiple cracks. Additionally, the internal racking of my wine refrigerator was broken in multiple places. This is not even considering the numerous dishes and glassware that were found broken once unpacked. While I accept that some fragile items are prone to breakage, the damage to the larger items above was solely due to inept packing. After a lengthy period of time they came back to me with an offer of $630 for the damage. My recliner and bbq are no longer working so need to be replaced, which adds another $3000 to the cost of my move. I was able to get the other items fixed at a nominal cost. As part of their settlement offer they want me to 'immediately withdraw and not to file any complaint or take action on any media, internet, social media, or review site'. So in essence, they are offering $630 to buy my silence with regards to their shortcomings. My story: I recently used UPline for my move from CA to CO. I was assured by Ethan, the rep who came out to personally view what was to be moved, that my items would be properly cared for during the move. I specifically told Ethan and the movers the wine refrigerator needed to be transported horizontally, as they were attempting to upend it to move. When the truck pulled up to my new home I was able to see how my items were loaded. The wine refrigerator was standing on one end, leading to the the inside racking system becoming dislodged and breaking. My gas bbq was stuffed on its side at the very top of some boxes, leading to the burners and manifold being bent. My road bike was also stuffed on its side on top of boxes; I can only guess the chain broke as it caught on items it was stacked on. I watched as they pulled out items and saw as the antique vise, which was simply tossed on top of other items, fall from the truck and break as it hit the driveway. A box of misc dishware was crushed to the point of multiple seams of the box being broken/torn. The table on the radial arm saw had been ripped off the underlying support and the angle iron frame bent. A 6 drawer cabinet that contained small parts was also jammed on its side into the truck, and once pulled free was left standing upside down in my garage. The only thing that kept small parts from falling all over was they had wrapped the cabinet with plastic wrap, however, due to all the small parts being dumped from their drawers, I had to disassemble the cabinet to recover them as the drawers were jammed by the loose parts. As they unloaded the wood shaper it was dragged out of the truck and over the power cord enough to rip the plug from the cord. The vinyl window, wrapped in moving blanket and bubble wrap, was cracked in multiple places, most likely due to being crammed into the truck as were the other items. The original damage offer did not include the recliner or window as I 'did not immediately identify them as damaged'. The recliner had been put against a wall with the damage not readily visible. Only after a couple days did I attempt to sit and recline when I noticed the damage. The window was not unwrapped for a couple days as it was not immediately needed. Margaret, the customer care rep, eventually included $54 for the recliner bringing the total to $630. And while I understand I may be putting the paltry offer of $630 at risk by posting this review, as I said earlier, even with it I am still in the hole for around $3k to replace the items broken beyond repair. And left wondering how many others have simply accepted the money in lieu of posting a negative review. But as the quote goes, 'the only thing necessary for the triumph of evil is for good men to do nothing'. So here I am doing something. Not to say UPline is evil. Not to say I am a 'good man'. Just offering my story so maybe someone, somewhere, sometime, does not have to go through a similar experience. Or at least does so with eyes wide open.