Nicole
Do NOT use Uplift
I purchased a ticket using Uplift as United Airlines made it sound like such a good idea. DO NOT FALL FOR IT! The ticket I purchased was 1st class and fully refundable. I purchase the ticked and within an hour found that I could not book a hotel for the trip. I called United and cancelled my flight. I was assured of a full refund because it was within 24 hours AND it was a 1st class ticket. Now 6 months later Uplift is using the MOST aggressive collection methods imaginable. I called them and told them the flight was cancelled. I provided the email from United stating that my refund was processed. That refund went directly to Uplift and I lost both my down payment and the last payment as well. Even the way Uplift explained that was insane! They charged my credit card for what would have been two monthly payments, then hastened to say the 2nd month would be refunded right away. I still don't understand that mind set at all. But I didn't receive a dime back from them. Now a full six months later they have begun aggressive collection efforts. I am COVID positive and 66 years old. I can't think straight and they simply won't listen to me. Every single day they text and email saying if I don't pay within X amount of days they will report my non existent account to all 3 credit bureaus. I finally hung up on their rude and nasty agent because I was having severe chest pains. However before I did so the Uplift agent had United on the phone and the agent for United confirmed that the refund was made back in March to Uplift. The Uplift agent then began arguing with United saying that the credit card the refund was credited to wasn't an Uplift card. Unbelievable! So as it stands now they are saying if I don't make a payment they will report the account as delinquent and continue to do so even though I don't owe them anything. DO NOT USE UPLIFT! The interest rates are extortionary and the customer service is inept, hateful, and ill informed. I don't owe them anything yet they continue to text me several times a day and email me every day as well. They have caused me untold distress even as I am quarantined with COVID and sicker than I have ever been in my life.


