Sharon Evans R.
THIS IS A HORRIBLE COMPANY
This is a horrible company. (Please don’t get scammed by doing business with them). I purchased three wigs in late December 2023. I tried to return them two days later after realizing the wigs are not as advertised, but a cheap quality, shorter length, tighter curl pattern, and looked like something from a dollar store. As of today (February 13, 2024), not one person has ever responded to any of my emails, phone calls, or certified letter with the returned wigs asking for a full refund. (Please note that the wigs arrived packaged in a plastic wrapping bag with no invoice or company information advising of product, how to contact them, or regarding anything; or even to say simply “THANK YOU”). I’ve had to take more unnecessary time from my schedule to try and locate them, but determined their contact information is also fraudulent from their webpage, as advertised on Facebook and Instagram. However, they quickly charged my credit card (immediately), so someone is there behind the scenes working. They’re just not reading emails, answering phone calls, or returning calls. I was trying to contact them to advise them I would be returning all three wigs and requesting a full refund of $247.00, and wanted to determine if I needed to send it to anyone’s attention. However, after numerous phone calls and emails to the two email addresses provided on their webpage, and not receiving a return call at their number (407) 479-8039 or (620) 254-9820 (the number they gave my credit card number, but it doesn’t even allow you to leave a message period), I’ve concluded this company is very shady and I finally mailed the wigs back on January 29, 2024, to meet their 30-day return policy. I sent it through the post office and paid $26.69 to mail it certified receipt. I sent it to the address provided on their webpage for return packages (Uolova Hair / 6888 Highway 6 South / Houston, TX 77083). (I received notification from the post office last Friday (February 9, 2024, with the returned package to me that the package was undeliverable because their business closed on February 1, 2024). I have called that number again this afternoon, and left a voice message of everything I’ve provided in this narrative. Still no one answered or have returned my call. My next step is to report this scammer to the Federal Trade Commission and Better Business Bureau. Do NOT do business with them.