UnlockHereReviews of unlockhere.com

Response from UnlockHereSep 17, 2024

Hi Michael, Thank you for your feedback! We're genuinely sorry to hear about your experience. First, let us clarify a few things. Our platform, unlockhere.com, uses a regulated third-party payment processor, so we never capture any payment information directly. This ensures your card details are secure. Regarding the charges you mentioned, it seems like there might be some confusion. The $1.00 charge is simply an authorization fee, which is common in many online transactions, and should typically be refunded. As for the $59.99 charge, this is not something we would authorize without your explicit consent. We take allegations of scams and fraud very seriously. As a registered company listed on the Better Business Bureau and Trustpilot, with thousands of positive reviews, we continuously strive to offer the best service. We also forward any information related to harassment or defamatory reviews to the competent authorities. To resolve this matter swiftly, could you please reach out to us directly at [email protected]? We’d love to get more details and help you out personally. We appreciate your feedback, Michael, and hope to turn your experience around. Best regards, The UnlockHere Team

Response from UnlockHereSep 17, 2024

Hi Jose, Thank you for taking the time to share your feedback with us. We genuinely apologize for any frustration you may have experienced. However, we would like to clarify a few points to ensure there's no misunderstanding about our services. Firstly, we appreciate your concern about the payment process. It's important to note that we do not capture or store any payment information. All transactions are securely handled by a third-party payment platform that is regulated and trusted worldwide. This means claims that we misuse payment info are simply not true. Our aim is to provide a safe and reliable service to all our users, and we take these matters very seriously. As for the subscription details, we strive to make all terms and conditions as clear as possible. The subscription offer is prominently displayed, including any recurring charges. We apologize if this was not as clear as it should have been and appreciate the feedback so we can make improvements. Regarding your specific issue, we're truly sorry that you didn't receive your subscription code. This is not the experience we want for any of our customers. Please reach out to us directly at [email protected] so we can address this promptly and ensure you get the solution you need. We value all feedback to help us improve and grow, so thank you for bringing this to our attention. We have thousands of happy users and positive reviews, but we understand that occasionally things can go wrong. We're committed to making it right. Looking forward to resolving this for you, Jose. Thank you for your patience and understanding! Warm regards, The UnlockHere Team

Response from UnlockHereSep 17, 2024

Hello Felix, Thank you for sharing your feedback with us and we apologize for any inconvenience you’ve experienced. It looks like there’s been some confusion, so let's clear things up with a touch of humor and a whole lot of respect. 🌟 First off, we can assure you that UnlockHere.com is not a scam. As a registered company listed on the Better Business Bureau and Trustpilot, we stand by our reputation and take these allegations very seriously. We’ve been targeted by competitors, but we’re here to offer you the best prices and service. Regarding the third-party website, we partner with a regulated platform to handle our payments. This ensures your payment information is safe and secure. We do not capture or misuse any payment details – that's a promise! The charge of $2 is an authorization fee by the third-party processor to ensure secure transactions, which is standard practice. We understand it can be confusing, but it's all part of keeping your data safe. As for the re-routing issue, we’ve recently updated our third-party links to improve user experience. Your feedback helps us catch these hiccups and resolve them swiftly. If you face any more issues, please drop us an email at [email protected], and we’ll be more than happy to assist you. We truly value your feedback, Felix, and we're always looking to improve our services. Thanks again for letting us know. Best regards, UnlockHere Team

Response from UnlockHereSep 9, 2024

Hello Jan, We genuinely appreciate you taking the time to share your experience, even though we're saddened to hear that it wasn't a positive one. First and foremost, we're very sorry for any confusion or inconvenience you encountered. Our goal is to provide exceptional service to all our users, and we take your feedback very seriously. To address your concerns, we want to clarify a few points. We do not advertise our services as free; if there was any miscommunication regarding costs, we sincerely apologize. Our payment system is managed by a regulated third-party platform, ensuring that we never capture payment information such as card details ourselves. Any allegations of misuse of payment information are unfounded and go against our core values. Regarding your specific case, it sounds like there may have been a technical glitch or an error in the process. We encourage you to reach out directly to our support team at [email protected] so we can investigate this issue and work towards a resolution. We’re here to help, and we’re committed to making this right for you. As for the positive reviews on Trustpilot and other platforms, they reflect the genuine experiences of our many satisfied customers. While we understand your frustration, we assure you that we uphold the highest standards of integrity and transparency in our business practices. We value all feedback as it helps us improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this matter to your satisfaction. Best regards, The UnlockHere Team

Response from UnlockHereSep 9, 2024

Hi Javier Ramos, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience and understand how frustrating this situation must be. We want to assure you that UnlockHere.com is a registered company, and we take pride in our transparent and reliable service. We process all payments through a regulated third-party platform, meaning we do not capture or misuse any payment information. Any claims suggesting otherwise are simply not accurate. It sounds like there might have been an issue with the delivery of your membership code. To resolve this as quickly as possible, please reach out to us directly at [email protected] so we can investigate and address your specific case. We have thousands of happy users and positive reviews on Trustpilot, and we are committed to providing the best service to all our customers. Sometimes, things can go wrong, and when they do, we don’t take it lightly. Thank you for bringing this to our attention, and we look forward to resolving this with you directly. Your feedback helps us improve, and we appreciate your patience and understanding. Best regards, The UnlockHere Team

Response from UnlockHereSep 9, 2024

Dear Alois Vomáčka, We're sorry to hear about your experience and apologize for any inconvenience caused. We assure you that as a registered company with thousands of positive reviews on Trustpilot and the Better Business Bureau, we take all feedback seriously. We do not capture or misuse any payment information since we use a regulated third-party platform for payments. Unfortunately, we've seen some competitors attempt to tarnish our reputation because of our competitive prices. But hey, that's the price of being awesome, right? 😅 Please reach out to us at [email protected] so we can look into this matter and ensure it's resolved promptly. Thank you for your feedback, and we hope to better serve you in the future. Best regards, The Unlock Here Team

Response from UnlockHereSep 9, 2024

Dear Mr. Melendez, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and we want to assure you that we take your concerns very seriously. We strive to provide excellent service and it’s disheartening to hear that we fell short for you. To address your allegations, we have thoroughly checked our records and found no email correspondence under your name. This suggests that there might have been a mix-up or a technical issue which prevented your emails from reaching us. We kindly ask you to resend your email to [email protected] so we can investigate and resolve this matter promptly. 📧 As a registered company listed on both the Better Business Bureau and Trustpilot, we have thousands of positive reviews and satisfied customers who can vouch for our credibility. We use a regulated third-party platform for payments to ensure your security and privacy. Any claims suggesting otherwise are completely unfounded. It is worth noting that we face occasional attacks from competitors or individuals with ulterior motives, but rest assured that we do not take these lightly and forward all relevant information to the competent authorities. In the meantime, please reach out to us directly at [email protected] so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding and patience. Your feedback is invaluable and helps us continually improve our services. Best regards, The UnlockHere Team

Response from UnlockHereSep 3, 2024

Hello Thượng Cẩm, Thank you for sharing your experience with us. We're genuinely sorry to hear that you didn't have a positive experience on our website. We want to assure you that our service is 100% legitimate and we are a registered company listed on the Better Business Bureau and Trustpilot. Our thousands of positive reviews and happy users attest to our commitment to quality. 😊 However, we take allegations of fraud very seriously. We never capture any payment information such as card details; this is handled by a regulated third-party platform to ensure the highest level of security for our users. Any claims suggesting otherwise are simply not true and we forward all malicious attacks to the competent authorities as per our policy. We strive to provide a seamless experience and your feedback is important to us. Please email us directly at [email protected] so we can address your issue personally and make any necessary improvements. Thank you once again for your feedback. We value every user's opinion and are here to help in any way we can. Best regards, The UnlockHere Team