Universal YumsReviews of universalyums.com

HORRIBLE CUSTOMER SERVICE. THEY DO NOT BACK THEIR PRODUCT.TOOK 9 EMAILS & PROBLEM STILL NOT FIXED.....LAST 3 MONTH ORDER WITH UNIVERSAL YUMS.......ILL GO SOMEWHERE ELSE.

Terrible Customer Service and Accounting. Ordered a subscription for myself for 1 year. And a gift to a different address for 6 months. Even Upgraded the gift amount : because it was a shorter delivery and did a less expensive subscription for myself because it was a year long . They switched the two orders! And continued to send the expensive gift for 6 months which needed to be cancel because it was renewing monthly on my credit card. So A gift that should have been $180 to my boss, became a $360 gift. Which They claim was not the gift even though the address and recipient clearly show it was the gift! They had it as a subscription and on auto renew! So they reversed the two orders which cost me $190 out of pocket! Customer service said the two orders have both ended now and I quote “we are done” her name was Ashleigh L. - who couldn’t have been less understanding, less accountable and less helpful!!! For such a big company, they have poorest customer service training and record keeping to explain your purchases. And My complaints are falling on deaf ears.

Fun service to begin with but their customer service is worth less than a star. I never received the last two boxes that they took money from me for. I got the first three just fine so I'm thinking this isn't in any way my fault, right? I asked for a refund and all they did was offer to resend it. Look, the packages are not getting to me, you get it? I WANT MY MONEY BACK, NOT the package pointlessly resent. Terrible.

I signed up because I seen an ad for it on my fb and thought it would be nice, however literally just two weeks after i paid for the first box i was charged for another! I had only had the first box a few days and it was terrible!!!! I paid 42 dollars and it was all worthless nasty food that looked cheap. I tried to get my money back since I didn't realize it would charge at the 1st of each month instead of the date i started...but was pretty much told no refunds...save your money and go elsewhere. Not worth a penny let alone 84 dollars total. Its bad business not to send out a refund if I didn't like the first box and cancelled why would I want a second one! I guess that's the only way they can make money is by ripping people off. Buyer beware! Its pricey and no good!

I can’t even describe the shock when I saw my PayPal was charged with $3980.90. I upgraded from a monthly subscription to a yearly, paid what was due via a credit card. Then at 1am that night, was hit with this massive charge. Assuming it was a mistake at first, because my automatic PayPal payments were to be cancelled because I just pre paid for the year, but it’s been 4 days of emails and social media messages and they are not replying. I’m sick to my stomach at this company. If they can do this to me, then they can do it to you. I still have faith someone will be in touch to refund me, but my advice is that it’s not worth to buy from them for the small chance they could do this to you. It’s criminal and incredibly distressing. I don’t know what to do to get my money back because I’m overseas. There is no phone number.

Worst costumer service I’ve ever witnessed. I have been a long time costumer and they do not know how to treat a costumer and don’t even message my emails back. I’ve requested for my card to nolonger be charged, but of course no response. I have told them my package hasn’t even left their warehouse(via tracking #) 16 days after tracking was provided I don’t have my package and they don’t care, actions speak louder than words....***** Plus the worse thing of all is they mail out snacks that have warning labels on the back of snacks saying this ingredient in this snack is known to cause cancer❗️❗️❗️. They truly don’t care about the costumer’s complaints or the health of us all, my wife and I threw everything that had the cancer warning label away and didn’t even try it. Horrible, terrible, crappy way to run a business; really wish I couldn’t even give 1 star, because they truly don’t even deserve a star😂.

Have nothing but trouble from this group. Try to reach them is like emailing to siberia. They write the same message over and over which addresses none of the questions you ask. They have no way of helping, but are sure good at taking your money. The snacks are good, but if you want to get them you have to sign your life away. First orders are delivered ok, but don't expect to keep getting that if you need to change something. I would never ever recommend this group.

I did not have a good experience with this company i ordered an item and my package was stolen so i reordered it again and never received it i asked for a refund and was rejected even got the PayPal involved and still my issue was not resolved i wll not be making any future purchases