Universal YumsReviews of universalyums.com

My mom gifted me a 6-month subscription. It was a nice surprise, and initially, I was willing to overlook that one of the chip bags had popped open during shipment. However, shortly after she paid, they launched a "free cookie tin" promo. When we asked if they would honor it for the recent purchase... a standard practice for good companies - they refused. That rigidity turned me off. If you charge a premium price, you need premium support. Because their service was unhelpful, I'm less forgiving about receiving damaged goods. Interesting items, but not worth the high cost or the poor service."

Threw me into a snack wrapper and then sent me to some random house in Russia. Someone ate me.

Awful! Paid a hefty price to receive sub par products that were also damaged. Contacted support right away and got no response and then contacted them on IG.. when they responded they asked what my email was, which I provided, but then they never answered or followed up. Don’t waste your money

In January I subscribed to the largest box, of course they take payment up front so you can't cancel when things start going wrong. The first couple months I was ver impressed & even got a friend a subscription for her birthday. Fast forward to May & my latest box has gone missing. Went to a city it never should have went to & no updates since. I contacted Universal Yums & all they did was send a generic reply saying to allow 4 weeks for delivery, completely ignoring my issue..

Don’t pay for expedited shipping. I paid extra for 1-3 day delivery as this was a gift. Order shipped on a Monday. I still did not have my box by Friday. I requested the expedited fee be refunded since it was not delivered between 1-3 days after shipping. Gerard who is one of the CS associates emailed me stating the 1-3 days does not include processing time nor weekends and to let him know when it’s been over 3 business days. I still did not have my order by Saturday when it shipped on Monday and some how their CS team does not understand how Monday-Friday is 5 business days. They try to do everything possible to not issue refunds even if they have to reply with answers that clearly don’t make mathematical sense.

Poor customer service! We have done other subscription boxes, but never Universal Yum. We didn't like it as much as others, so I asked to cancel my yearly subscription (pay monthly for what I received) and was sent a generic automated reply saying they couldn't do anything to cancel it.

Anyone that uses ASMR ads shouldn't get any business whatsoever.

Was gifted a 3 month subscription. First box arrived 3 weeks late (supposed to be here by Xmas 2024) and needless to say we were abysmally disappointed to see that our very first box was FROM THE UK!! A place that's literally famous for having the worst food on the planet!! What's next?? Monkey brains from the Amazon?? I believe that one of the 8 items was edible and when I say edible I mean my dog even turned her nose up at the rest of it. Truly a PATHETIC showing for a company. Not to mention that their website is full of reviews claiming payment accepted but boxes not delivered. 4.1 is a bad look brah. Don't waste your money with these 🤡