Universal YumsReviews of universalyums.com

The customer service is the worst I have ever experienced with any company. It took over two weeks to get an email response. They don’t provide a phone number. I have asked for a full refund for the 6 months I paid because I have yet to receive a box and realize based on their lack of customer service I don’t want to deal with them for 6 months. Still waiting for a response.

Received as a gift. Feel bad that 3 months were paid for. First box is full of really nasty things. My kids are too old for all the "cutsie" stuff in the booklet. I would never spend my money on this, especially as a gift. Snacks are very small and only meant for 1 person per bag. It's not even big enough to be a snack just a taste.

I have been emailing since October 21st about my subscription box and have been given the run around for over a month and some days now. Universal Yums has horrible customer service when it is that they don't want to rectify a situation. I was given two subscriptions for free after attending The Wendy Williams holiday show. The subscription was for a year. The boxes came regularly for like 4 months. Then, they stopped sending the boxes in May and when I contacted them about it, they tried to say I only had one subscription. After proving that to be false, they told me that my subscription was under some other email and asked if it was me. I told them that was an error on their system and showed them my proof that the subscription belonged to me. The email started in October. It's been a month and some days and they have yet to solve my issue. They keep giving me the runaround, stating that they're 'trying to help me' but they haven't restarted the subscription boxes. They keep ignoring emails, wasting my time and just not acknowledging their mistake. I emailed them from another email and they answered within hours! They are waiting for my subscription to run out in December and that is so shady and disgusting. You gave ME the subscription, why are you acting like it's an error on my part just so that you don't have to send the boxes any more? It's literally just the principle. This company seemed great at first but my God are they terribly shady and rude. Their customer service is in the toilet, they are rude to people that email them (whenever you do get a response) and they do not put their customers first. Disgusting!

Same experience as a poster below. They have lost two packages, won't replace, won't acknowledge, wont even get back to me. They don't value their customers at all. They respond with auto-reply messages two weeks later. we spent 80.00 on gifts in one box and 25.00 on another. Both were lost. Neither were replaced, found, or acknowledged. The have ZERO customer service skills. Even if it is FedEx that's the problem, then they should get a new shipper. That's their responsibility! The only answer they ever give me is that they are a small team. That's not my problem. You have my money, so hire a bigger team, or close your business if you can't run it appropriately and keep up with demand.

They don’t care about customers. My first package was shipped out late, I emailed to complain and they blew me off completely. Now my package has been lost, FedEx won’t help me. They say Universal Yums needs to submit the claim. They have no phone number to call and all my emails only receive an automatic response, no follow up. FedEx lost the package but they won’t deal with me, and Universal Yums won’t even respond to my emails.

I have made two orders with this company from their store. First order went well and i was refunded for just 1 item before the package even shipped. A few months later I decided to place an order again. I purchased 19 items. I paid $88. Of those items I received 7 and one item that I did not order. I get if some items were sold out but i checked and some were still available in the store and i was not refunded for any items just charged the full amount when the package shipped. I thought something was wrong when the package was only labeled as weighing 4 pounds and my suspicion was confirmed when I opened the box. I emailed customer support and so far all I have gotten is an email saying “sorry for the delay in getting back to you”. To not receive that many items just doesn't make any sense to me. I really would like my items and if thats not possible, a refund.

Universal Yums has horrible customer service. I advised them that the gift box sent to my daughter contained a chip bag that burst leaving chips all over the box and only stains over all the other products. Super disappointing as a present to receive. I tried writing an email advising of what happened and I kept getting an automated response which kept asking for a response at least 6 times. They don't even have real people responding to customer concerns. Think twice before sending a box as a present. No one appreciates receiving damaged goods.

Bad service I will take this up with BBB! After I told them I was very upset about them not shipping my order after placing it over a week and some days ago I asked for a refund they instead blocked me on Facebook, tbh I was never planning on buying from them again they use the pandemic as an excuse for their awful slow service! Other companies are still shipping out as usual! Did I say they even blocked me from sending them msgs about my refund I will report them to bbb for my money I don’t want their no good package anymore!!!