Michelle V.
Disappointing Customer Service
I used a site developer to build my site and he is definitely responsible for part of this. My site developer recommended United Web Host since I had issues with the previous platform used for my hosting services. However, upon getting a second opinion from a local site developer, I learned that I was paying for platforms that provided duplicate services. In an attempt to consolidate and clean up this situation, I moved all of my services to one platform and emailed United Web Host about terminating my services. It was probably 60 or so days after purchasing 3 years worth of services. They told me that they could not refund me the prorated amount since their policy for a refund was limited to 30 days. Their only suggestion was a 50% of my payment as an account credit to use on other services, which I no longer needed since consolidating everything. I am new to the policies of this industry and how everything works, but I'll now be very mindful.
Response from United Web HostOct 17, 2026
Dear Customer, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we completely understand your frustration regarding the refund request. We would like to respectfully clarify a few important details to ensure transparency for you and anyone reading this review. At United Web Host, we believe in maintaining fair, transparent, and consistent policies for every customer. While some hosting providers offer a 15-day money-back guarantee, we provide a more generous 30-day refund window to give our customers additional time to evaluate their services and make informed decisions. Unfortunately, your refund request was submitted more than two months after the original purchase, well beyond our clearly established 30-day refund eligibility period. We want to assure you that your concern was taken seriously. Our support team also discussed your situation with higher management to explore whether any additional resolution could be offered. However, given how much time had passed since the purchase, we were unable to approve a refund outside our established policy. We understand that your decision to discontinue our services resulted from recommendations made by your website developers and your desire to consolidate multiple services into one platform. While we respect that decision, changes in technical requirements or third-party recommendations do not alter the original refund terms. Nevertheless, as a gesture of goodwill, we offered a 50% account credit toward other eligible services, despite the refund period having expired. Our intention was to provide an alternative way for you to retain some value from your purchase. Please understand that this was never about being unwilling to assist you. We genuinely explored the available options, including management review, but we must apply our refund policy consistently and fairly to all customers. We are truly sorry that we could not offer the outcome you hoped for. At the same time, we believe that honoring clearly communicated policies is essential to maintaining transparency, fairness, and trust with every customer. We appreciate your feedback, respect your decision, and sincerely wish you and your business continued success. Warm regards, United Web Host Customer Support Team