United Global Van LinesReviews of unitedglobalvanlines.com

I recently saw how badly this company handled a move. They started with a low estimate, but the cost went up dramatically after the fact. Terms of the move even changed again after arriving at the new location, and despite listing belongings being moved, they stated it wasn’t disclosed to them what the move entailed in terms of personal belongings. They don’t handle the moves themselves, but instead pass the work to another company for a fraction of the fee. Communication was poor the entire time, and their customer service was dismissive—often hanging up or refusing to let concerns be heard. Overall, the experience showed a pattern of dishonesty and disorganization. I would strongly recommend avoiding this company.

Worst experience ever. Do not use them. They luer you in with a low price then once your items are on the truck they ask for 2x estimate. How can they blow an estimate so bad. Joe Zeller / Jerri Smith / David and Jason from accounting are all bad people. Do not use this company. They contract out your move to lowest bidder.

DO NOT HIRE THIS COMPANY. They damaged most of my furniture and do not stand behind their work. Showed up late, increased the price by 60%, items missing. AGAIN. DO NOT HIRE THIS COMPANY UNLESS YOU DON'T CARE ABOUT YOUR PERSONAL BELONGINGS

I would rate them a zero if I could. Very unprofessional. They almost doubled the price day of so I didn’t have time to change movers. I didn’t use more space like they were trying to say I did. I asked one of the movers who had not communicated with the team that did the pick up and told me I had used extra space and he told me I used 600 cubic feet give or take 100 cubic feet. Whereas the pickup team told me I used 1100 which is why the price was doubled. They also didn’t adequately box the stuff they said they would. The items were not completely covered. Some of my stuff was broken upon arrival. The guy who performed the drop off refused to help me get my couch up to my apartment because it didn’t fit in the elevator. He straight up left without the job being done. They make you pay with Zelle so that you cannot dispute the charges. They WILL scam you. I tried to contact customer service multiple times to speak to a manager. She said she would call me back the next day after reviewing some stuff and never did. When I continued trying to follow up with customer service I was hung up on and talked to like I was a dumb child. They are so unprofessional. You will have the worst possible and most stressful experience if you use them. DO NOT RECOMMEND!!!

moving from Dallas to Arizona. Changes in price on the day of the pickup, we paid for more charges when we received the furniture. The 75" Sony TV was broken, trying to contact the company by email and phone, but no one contacted me back.

Company quoted my wife and I $2300 for a move. We recieved this verbally and in writing. We discussed how many items we had and were assured that it fell within the 300 cubic feet and they they would NOT be subcontracting the movers. Well, that was a bold faced lie. We were informed that after we made our nonrefundable $800 deposit that they were actually going to charge us $4200 because the items were at 600 cu ft. We spoke to David and havent been able to get in touch with him by phone or text in days. They don't care. They got a free $800 payment. Bait and switch. Stay far away from these scam artists

I had an absolutely terrible experience with United Global Van Lines and would strongly advise others to stay away. What was supposed to be a professional and smooth move turned into a nightmare. Delays: My delivery was delayed by weeks with no clear updates or accountability. Damaged Items: Several of my belongings arrived broken or scratched, including valuable furniture. Overcharging: I was quoted one price and then hit with unexpected fees and charges that were never explained. Poor Communication: Getting in touch with anyone was nearly impossible. Calls and emails went unanswered for days, if not weeks. Ignored Complaints: I’ve submitted multiple complaints and have yet to receive a single meaningful response. Subcontracted Without Notice: Worst of all, they subcontracted my move to another company without informing me—this company was even more unprofessional and careless. This company is disorganized, dishonest, and completely lacking in customer service. I regret ever trusting them with my move.

My experience with United Global Van Lines was profoundly unsatisfactory and fell far below the standards one would expect from a professional moving service. From the outset, the process was plagued by significant issues: Excessive Delays: My delivery was delayed well beyond the agreed-upon timeframe, with little to no proactive communication or explanation. Damaged Property: Several of my belongings arrived damaged, including valuable and irreplaceable items, indicating a lack of care in handling. Unjustified Charges: I was quoted one price initially, only to be billed significantly more without clear justification or prior notice. Lack of Communication: Attempts to reach the company for updates or clarification were met with silence. Emails and phone calls went unanswered for extended periods. Ignored Complaints: Despite multiple formal complaints, I have yet to receive any meaningful response or resolution. Unannounced Subcontracting: Without my consent or prior notification, my move was subcontracted to another company whose service was equally unprofessional and unsatisfactory. This experience has been both stressful and costly. I would strongly caution others against using United Global Van Lines for their moving needs.