United Global Van LinesReviews of unitedglobalvanlines.com

This company comes with many names: As stated in their website, the address they give is a fake which is 7202 S US Highway 1, Port Saint Lucie, FL 34952. Their actual name is ‘ I hate to move’. They take Zelle payment by the name “Your International Van Lines LLC”. This is a scamming company and you will never get your things after they pick them up. After picking up your items you need to pay them 3-4 times and each time they come up with increased cost. I am still waiting for my items and they don’t pick up the phones. Please don’t give your business to these scammers

If i could rate a -5, I would! They NEVER SHOWED UP! No one answered customer service or dispatch. I got a virtual assistant in sales that routed me to hang ups. The next day my pickup was canceled by ugvl. I got excuses...all different,no straight answers, no service, routed to numbers that disconnect, no promised call backs and am told my refund will be issued friday?? Haha.

If I could give this company a 0, I would. Here is a listing of problems: 1) pricing changed at every juncture. Initial quote changed from quote to contract, almost doubled price at pick up and threatened to leave extra items if I didn't pay (we provided a detailed inventory in advance but it still changed), I was upcharged a "distance fee" for them taking items from truck into building (it was 75 feet), there was a "stair fee" even though I asked about that in advance-so they would not bring my book cases upstairs w/out extra $$. 2) The method of payment kept changing, and frankly if felt fishy. The contract says one form of payment, then at pick up they changed it, and then at delivery they changed it again. Changed from both what the contract said and what they told us during phone calls. I was told they would come back another day if I didn't pay using the specific method, and if i could not resolve it the following morning then it would be an additional charge. 3) I received a 1 hour notice for delivery. Driver and dispatch said they called, left voice mails, and sent text messages. NOTHING on our phones. Company had second number on file and didn't call that number until 1 hour away. Customer service told me I was lying when I said we didn't get the messages or calls. Driver looked at phone upon arrival and confirmed we didn't get messages. NOTE: it was a Saturday late afternoon and the method of payment changed to Zelle (which we don't have and I told them that when i signed the contract, cash, or money order. The company refused to work with me on another option considering the late notice and the inability to pulse out the remaining balance). 4) Every person had a different timeline for delivery. Sales told us 5-7 days from pick up. Customer Service told us 14-21 days. Then said probably 30 days. Found out that items still in home state 14 days after pick up with no date for transporting to new state. 5) For over a week no one could tell us where our items were. The company claimed unable to reach dispatch. Said would call back but never did. 6) Customer service hung up on me multiple times when i asked questions or challenged changes. On the day of delivery, I called the company 17 times, sent chat messages online, and emailed. NO ONE EVERY contacted me. On several occasions I had customer service yell at me, talk over me, and call me a liar. 7) This is NOT the United you see on the highway. This is a van line service that subcontracts for services. The entire process is disjointed and sketchy. We saved a lot of money using this company but in hindsight it would have been cheaper (and less stressful) to rent a uhaul and pay a driver-then hire movers on the back side.

Do not do not use this company whatsoever customer service is horrible dispatch is horrible I've been waiting over 2 weeks for my stuff from Florida they told me to be here today in 15 minutes 2 hours late I haven't even heard from them. So please do yourself a favor Go elsewhere for your shipping needs. I would give them less than one star if I could.

I would give them less stars if available. I arranged an interstate move through this company. I was quoted one price. They finally showed up 5 days late for the pick up. As it turns out, they subcontracted the move to another company and it cost me an additional $5000. Communication was poor and rare. I called at least 10 times and the personnel answering were extremely rude( except for one lady). I would not recommend them for any type of move. NEGATIVE 5 STARS!!!!!

I specifically asked if they used their own people and I was told yes that they had their own people. They contracted my move out to a company from New Jersey. Neither worker could speak English. Then My delivery showed up 3 days late on a different truck and most of my boxes were opened then taped shut. I had missing and damaged property and received no help at all rectifying the situation.

United Global Van Lines is the WORST moving company ever. They deserve zero stars! Do not use them, do not call them, stay far away from them. I booked a move with them to which they were 12 hours late and when they did show up they showed up in a rented U-Haul truck with one driver to move an entire 2 bedroom home. The driver was high and all he cared about was needing a charger for his phone. He had no supplies and no idea where he was driving to. No paperwork and nothing to prove he was from United Global. They are still attempting to keep my $1100 and every time I call they give me the runaround or hang up on me. They are a sleezy company and they will lie to you in a blink of an eye. A few people to stay away from at that company: Casey (sales rep), Jerri (QA), and Leanne (Customer service manager).

DON’T USE that company. They only great in collecting money. It’s a broker company. They great until you sign and pay, after that there is no communication with your representative. Movers arrived for us with 2 days delay at midnight. The guy in charge-under influence of drugs. We paid for „white gloves” service. They only had mid size boxes. Not even a tape. Things already broken on my stairs because they couldn’t tape the boxes. The rest packed in MY trash bags. Art, furniture thrown just like that on the truck. The leader of the group refused the work half way through the night and has gotten aggressive with us ( the broker company refused to pay him) When we contacted one of the CEO’s of the company he was completely drunk. After trying to recorded the conversation he stopped responding to our calls. Please safe yourself the stress. We received our things but art and furniture an lots of other things were damaged.