Ollan A.
Unprofessional work - a real mess!
Our 3-year old water heater malfunctioned and leaked, creating water and mold damage in one corner of our house. After consulting with our homeowner's insurance, Unique Restoration was contracted to do the work on our house. Work was started around June 12th. Plastic barriers were put in place to isolate that section of the house - ok, good. Removed the damage walls and place a dehumidifier to dry up the area - ok. Waited a week to insure that the area was dry - ok, understandable. 2nd inspection - wall is dry. Was told that the next step was that the contractors would put in the insulation, moisture barriers and drywall, then paint the new wall - ok. We were told by the GM of Unique Restoration (Chris), that they had other higher-priority projects in Vegas, so there may be a delay. Hmmm... ONE MONTH LATER, nothing has been done - Chris finally sends some workers to work on our house. Unfortunately, I had to send a family member over to supervise inside the house while I was at work, so I didn't get to see the mess that they were creating. Here's where it starts getting careless - the workers sent to finish the job cut the drywall INSIDE my garage, where I store a lot of my supplies and unused items. Now, the whole inside of the garage looks like there was a snowstorm - thick layers of drywall dust everywhere! These fools even tracked the dust inside the house, on the rug and on my furniture. Careless is the keyword here - they didn't bother to cover any of my belongings, or to wear slip-on plastic booties when entering the house. Was told that the wall inside the laundry room also needed to be replaced, so all the appliances in the laundry had to be disconnected. At this point, I just want them to finish and get out. The guy that was sent here to finish up took his sweet time - he would come in at 10:00am then leave around noon. It was a full week before he reconnected the clothes dryer. The work was finally completed on July 24th - almost a month and a half after they started. Now, I have to throw away a lot of my stuff in the garage because there's just no way to remove all that drywall dust. Conclusion: Don't use these guys - it will cause you a lot of frustration, inconvenience and anger. If you are using them as a recommendation from your insurance company, insist on another restoration contractor. Look for someone with stellar reviews on Yelp or Angie's List.