Union PlusReviews of unionplus.org

Sold mortgage to known predatory lender less than six months after getting our mortgage. Great process all the way through until they sold our mortgage to a know predatory lender. We did not miss any payments or had any other negagtive credit actions. Now we have to pay fees when making a payment online, by check, or by phone. No explanation as to why, no response to inquires or follow-ups. Might be union owned but they don't have the Union sense of fellowship and doing what is right. Buyer beware

They knew that my current bank paid my taxes but they sent theirs as well. So I paid double taxes and have to wait 3 months for my reimbursement from county. This boosted their commission because I was going to use the taxes to pay down refi balance.

I started off with Michael and he was excellent.. and then I was passed down to Meredith unfortunately... Working with Meredith was a horrible experience from the moment I spoke with her ,her tone was awful... I think she was overworked... I complained about her several times.... I do not recommend Union plus Mortgage... Near the end of the loan processing, Union plus Mortgage ask for information from my homeowners insurance that was impossible for the company to give them...Loan Cost Estimator After that I just cancel the application and went with another company...

It started off great with Tamera, I would give her 5 stars! She was thorough, very detailed, answered a lot of questions to determine the best option for me. Who it was then passed on to, very disappointing!!! Extremely poor with communication along the way, process, time frame, etc. He would pretty much only respond after I waited a while before reaching back out to him. He would continue to say "Yep, looking good, should be finalizing any day now". Another week would pass, I would reach out, get minimal response. Even a issue with the appraisal, after receiving it 3x's, he then said he needed to reach out to someone in County or City to get a letter to go along with it. Needless to say, I had to do all of this, he did NOTHING!. After all is then said and done, "yep, things are looking good now". A week later, I again, reach out to him. His response, "Oh, you wanted to lock in your rate and move forward???" WHAT?!? Are you kidding me??? Finally closed about a week after that. What should take 6 weeks at most took over 9 WEEKS, for pure laziness!!!!! I can't even believe he has a job.

I truly had to keep the ball rolling on my mortgage. There were about 4-6 people assigned to the different processes and none were very good at communicating with me and the fact I lived on Pacific coast and they worked on East Coast made this even worse. Twice, paperwork was messed up on their end that cost me 100's of dollars in increasing closing costs. When it was all finished, I got NO communication from Union Plus that it was approved or how the payout would work or the paying of my old mortgage... nothing! I only knew I had closed from the actual company that holds my mortgage. I also NEVER got my gift card that they promised after closing.

For weeks they promised a certain date for closing and then when were unable to make that happen they became silent and unresponsive

Unorganized, the closing process took 6 months.

I feel Union Plus has false advertising since I never got my $700 rebate for using Union Plus for my mortgage. Which also concerns me about if I lost my job will Union Plus even cover my mortgage payments as an added bonus for choosing their service. Next time I'll be going with my local bank for a mortgage. Update: Micheal reach out to me and resolved my issue, but I still stand by my review. The reason being I had issues with the closing since I or my realtor couldn't reach the loan processor about questions or concerns we had. My loan agent was great and helpful until communication stop when everything transfer over to the loan processor. Also I contacted my loan agent about my rebate issue and he told me there was nothing he could do since it is done automatically because we had to fill out a survey to receive it. Also expect your loan to be sold within the year to another company. Many headache came with the transfer for me. Last, I feel the only reason I was able to get my rebate was because of this review.