Gabriela S.
You canceled my order without…
You canceled my order without explanation
Response from UNGLAZOct 15, 2026
Gabriela, thank you for writing this, and we are sorry the necklace never reached you. Waiting for a piece you chose and not receiving it is disappointing, and you deserved a clear answer. Here is what happened. The carrier returned your parcel to us before it could be delivered. We wrote to you from [email protected] on October 12 and October 13 to confirm your address and send it out again. We had not heard back, and those emails may not have reached you, so rather than hold your payment, we refunded the full amount on October 14, without waiting for the parcel to come back to us. Our rule is simple: when something goes wrong with an order, the customer is never the one left waiting. The V Collar is still waiting for you, Gabriela. Whenever you are ready, write to us at [email protected], and we will send it by Priority Shipping, with our compliments. We would be glad to see it reach you. Mia, UNGLAZ