Frank
Read the Terms of Sale Carefully Before Buying Here!
They have VERY consumer-unfriendly terms of sale. I placed an order for a very expensive piece of equipment. After reconsideration, I decided I wanted the MORE EXPENSIVE model, instead. When I tried to cancel the initial order (it had not shipped yet) so I could order the more expensive one, they refused. They claimed they had already submitted the order with the manufacturer, and they couldn't cancel it. Again, the order had not shipped yet. Their terms of sale claim that ANY returns are subject to a 20% restocking fee, even if the item is brand new and the package has never been opened. So instead of trying to make a happy customer and selling me a more expensive model, they'd rather leave me on the hook for a 20% restocking fee and leave me feeling bitter and cheated. They could just cancel the order at no cost to anyone, but they choose not to. I'm never buying here again. I'll return the product, eat the 20% restocking fee, and buy the more expensive model elsewhere to ensure they never get more of my money. update 2025-06-12: Credit where credit is due (pun fully intended), they DID in fact refund the entire order amount once they received my return, and covered the cost of return shipping. I appreciate that, and have increased my rating from 1 star to 4 as a result. Would still prefer better, quicker communication and a clearer, more customer-friendly return policy on their website.