Katriina S.
Fraud invoicing in ETA application
The price of the ETA application is not the same as what is stated in the application and what you see when you make the payment. 1 hour ETA application should have cost $59 (even with two applicants in the same form). That is the amount that I thought I would pay, and also the amount that is visible on the bank transaction when you pay for it. Unfortunately, that is not the amount that they charge you... They charge $119.99 per application. When querying reimbursement, there is only a robot answering emails, so no way of getting any relevant answers. Warning: This site looks like official uk application site, but is, instead, a "full service" ETA application site, charging you 6x more than making the ETA application on UK's official government website. I didn't spot the difference when making the application in a hurry, only afterwards realized that I chose the wrong site. Whatever the case, they should not be allowed to charge a different amount than what is stated.
Response from UK Visa Central | Assisted UK ETA ApplicationsSep 2, 2026
Hello, We’re sorry to hear that you had concerns about the service, and we appreciate you taking the time to share your feedback. At UK Visa Central, we are committed to providing a secure and professional experience for all users managing their visa applications with confidence. Our platform is designed to simplify the process, offering a range of services, including personalized guidance, a step-by-step application assistant, expert document review, status tracking, and ongoing customer support. We are not a government entity, but a private service that helps ensure accuracy, completeness, and peace of mind throughout the application process. If you have any questions or would like us to review your case, we encourage you to reach out to us at [email protected]. We are here to help and clarify anything you may need. Sincerely, UK Visa Central Team