KidsaroundReviews of uk.kidsaround.com

I have experienced extreme frustration and discomfort attempting to process a return. I ordered an item for my son's birthday celebration online, but it did not fit him properly, so I returned it just two days later. Unfortunately, I have not received my refund after an unreasonable amount of time and multiple attempts to communicate with the company through various channels, including social media and online forms. Their lack of response has made the situation even more stressful. Based on my experience, I have serious doubts about the legitimacy of this company.

Terrible customer service. I ordered a timberland coat which came and seemed OK at first then I noticed a hole in the pocket. Online chat no help at all. No reply to email and rung during opening hours and it was saying closed numerous times . Unless

Returns process is a nightmare with having to email them for a returns label and then they send 1 return label for two items which could not fit in the same parcel..very frustrating. After returning the items and tracked them (they arrived the next day) 10 days later no refund. Called customer service who spoke over me saying yes return had been received and it’s there but I must wait 2 weeks for my refund as that is the policy. Very stressful company to deal with, advice would be to stay clear to be honest.

I ordered shoes for my son. No one was home on the day of delivery. Then I receive an email that the delivery has been delivered. I have contacted DPD, and they indicate that the order was signed on receipt, with my name!! Clearly told that I have not received anything. I then received a form with proof of not received package. I had to forward this to kids around. After contacting me several times, I am kept on the line. I constantly get the same information, which is of no use to me at all. I never received the package, and a webshop should then refund a proof of purchase. They avoid this! Ridiculous!

Disgusting company they delivered my parcel to the wrong address and are giving every excuse not to issue a refund had to take it up with my bank

The worst customer service ever experience. Why do the even bother to havs it. They failed to reply to all of the 5 emails that I sent. Called them 3 times and the woman(Imigra-her name ) did not even say sorry for the inconvenience. Rude, unprofessional, will never order from them again.

Wish I’d seen the reviews on here before ordering from this website. I bought a pair of trainers for my son but they were too small. Took over a month of faffing around before the company sent me a return label which I had to print myself. I sent the trainers back over two weeks ago and have had zero response and no refund. Have sent numerous emails to get an update but they just ignore you. So Im now £100 down and my son has no trainers 😡

Awful! They were the only place to get a Karl lagerfeld bag and matching dress that was requested . I ordered it 2 weeks before the birthday and it went missing. I had to chase FedEx myself and found out that they hadn’t put a house number on the parcel after no replies to my emails. They could have solved it themselves without me chasing but they clearly couldn’t care less! So it’s arriving after the birthday. The worst customer service ever!