KidsaroundReviews of uk.kidsaround.com

Customer service is a joke. Lost order, they’d rather argue with you than do proper checks and then later sent me a code which doesn’t work and I showed them proof of this.. they say it’s working on their end. Not helpful at all. Let’s see how long the lost order refund takes. I ordered my kids clothes from Childsplay Clothing instead.

Very bad, very bad - do not order from this company. Item still not arrived almost two weeks later. Customer service was well below par. I purchased a gorgeous little outfit for my grandaughters birthday 10 days in advance of her birthday. It didn't arrive in time. Customer services don't answer their phone just let you listen to music then cut it off after a few minutes. After several failed attempts I contacted them via the chat. They refused to resolve other than wait for it to arrive and who knows when that will be as it is still in another country. Had I known the item was coming from abroad I would not have purchased. From them in the morning, "After consulting your order, the DHL carrier is encountering a software problem enabling their parcels to be delivered correctly to the addressees. We will do our utmost to ensure that your order is delivered as quickly as possible. We will contact them and get back to you as soon as possible." From DHL "There isn't a software issue, it was returned to them on them on the 19th" I then explained this to Kidsaround who then said they have no post sales people to help, only pre-sales and therefore unable to assist but went on to say if I'd like help with anything else to get back in touch. "

Kann mich nur anschließen. Hab ein Kleid bestellt und nie geliefert bekommen weil angeblich die Adresse nicht stimmt. Man kann keinen erreichen. Nicht seriös

They are so rude and unhelpful! Very abrupt! Will never shop there again!!

Over a week later I’m yet to get my order. Two emails and 12 telephone calls later customer service picks up. Customer service are EXTREMELY rude! No remorse whatsoever for their inconvenience. In summary Do not order from this site! They claim to have an issue with their computers but they have no day when this will be resolved. I just hope I haven’t lost my money. I needed the order as I am going away on holiday but now I have no day to receive them.

Die Ware am 18.06.24 bestellt und bis heute keine Reaktion,ausser das Ware zurückgeht. Meine Adresse wo ich seit 7 Jahren wohne,war angeblich nicht korrekt. Nach einer Nachfrage hieß es nur ,muss mit Manager reden. Auf Antwort warte ich auch noch. Am Telefon kann man Sprachen wählen,aber auf einmal nur englisch und kein Deutsch. In einem Shop wegen Hilfe angerufen,konnten mir auch keinen Tipp geben. Sehr schlecht jedenfalls.

Awful customer service. Email to customer service bounces back!. Have called company 6 times after 4 mins of holding on i get cut off. Spent over £150 to get email saying they have issues with paypal!!! Really???. I guess my money has gone never to be returned.

Staff are rude and unhelpful. Tried to just scan 2 T-shirts on my order that I’d not brought up to the till and the DKNY set I bought (put together by the shop) has shorts 4 sizes smaller than the hoodie! The policy is no refunds just exchange but they’ve sold out in the size shorts I need … I think they knew this as they sold me the set. I won’t be going back, lost a very loyal customer.