KidsaroundReviews of uk.kidsaround.com

Shocking! They don't deserve even 1 star,I just couldn't rate them less! I bought leggings for my 9 y.o. daughter. They cost me £40! After 2 wears they developed a fault. I wrote to them on numerous occasions, haven't received any response for weeks. Finally they replied that they did an internal investigation and the item is fine and they aren't going to refund or replace it. How could £40 leggings last two wears and be fine! SCAM! AVOID!

Took my money (£106). Did not communicate with me at all. Should of listened to my gut and not ordered from this store.

I have been waiting a week for someone to respond regarding an address or returns label to send back as the link on the website does not work. I have emailed 5 times and 5 times they come back with no label but links to their returns site. Really bad customer experience. All I need is a returns address.

Lamentable, tuve problemas para recibir el pedido porque pusieron mal la dirección y no querían cambiarla (me dijeron que no podían!?), y hace casi 15 dias les llegó mi devolución, y no he visto mi dinero de vuelta ni contestan a mis emails. Una vergüenza de servicio. Esto es una opinión de es.kidsaround.com

Ok, you must be like me.... Gorgeous coat for kids, nice website, amazing prices, apparently fast delivery, email confirmation. Everything seemed fine... Until you have not received your order... You wait for a week or two as you understood during covid and Christmas season, things may be slow. Week 3 or 4, your order is still not here, now you know you there is a problem. But that's ok, just contact customer service right? You try to contact them through email, fb, instagram and called. No answer. No reply. Now you know you have been conned. Really bad service, if you are considering buying, just stop right here. This shop is in France, not UK. They just want your money, if you don't receive your order or if there are some issue with your order (after you've paid), they will ignore you. I contacted them through fb, got one reply, then I asked for a refund as it was sent back for no reason, I get automated messages to call their France number. Em no, just give me a refund, calls to France can be expensive. PAY WITH PAYPAL! They will get your money back, true story here, I have got my refund back. DISPUTE THEM NOW!

Avoid this company there a disgrace I ordered a hugo boss polo shirt which was too big and sent it back I received a email confirming they had received the polo shirt and still no refund a week later I have tried on numerous occasions to get hold of them by email Facebook and telephone and they don’t reply will not be buying off this company again

I ordered a hugo boss tracksuit for my sons birthday and instead a Timberland jacket was delivered. I called customer services a lady picked up the phone spoke in french when I said please can I speak to someone in English she pretented the line was not clear and disconnected I was appalled by this. I carried on calling at various times but got no responce and was on hold. Spent alot of money o making a call to France from uk. I returned the Jacket as per the instructions. I'm still waiting on a refund. I completed the customer service forms several times in french perhaps English too should be an option. Still no responce.  Sadly I am out of pocket £110 which was taken from my card not refunded to date. Made international phone call put on hold for ages got a phone bill of £35.  I was worried about dodgy companies hence I called Hugo Boss head office in the UK to find out who their kids clothes brand sale official dealers were and they gave me ' kids around' website. This is the first and last time i will be purchasing from them and i shall make a official complaint to Hugo Boss who gave me their website as kids clothes being their official dealership for their brand. Mona Patel

Feel like ive been scammed, they said they sent my order but i havent recieved anything. The tracking is in french, ok I expect that i have no complaints but have sent them emails and no response, no refund or attempt to re deliver my item. Shocking service if i could give less than 1 i would Update, they are now saying my parcel has been delivered when no such thing. My neighbours dont have anything and im home 24/7 as isolating ! Disgusting