UCLA HealthcareReviews of uclahealth.org

The worst healthcare experience of my life. I've never been mad enough to leave a review.

Dishonest. Horrible. Verbally they communicated charges 500% less than they billed. it's a joke. Please LEARN from our mistake; get all charges in writing BEFORE beginning anything with UCLA Health.

I have had consistently terrible experiences at UCLA Health over the past 5 years. I've had their billing department take my co-pay then charge separately out of pocket and keep the co-pay without refunding. I've had them quote 10x the fees for a routine colonoscopy compared to other local facilities. I've had terrible wait times and overworked health care professionals. At one point a phlebotomist blew through so many of my veins they destroyed the veins completely that when the procedure came they could not find a vein. When I sought recourse or to file a complaint, there was no easy way to protect future patients and they made it nearly impossible to file the complaint. Deceiving billing practices and run down or big headed health care professionals. There are other places to go in LA, don't believe the US News hype. I imagine they pay for that ranking.

I love my primary care doctor at UCLA- 5 stars. But if you have an issue- no UCLA. I had neurological pain and I've paid at least $5K in tests- blood, EMG, MRI, etc. to be told the only solution was physical therapy. In this economy am going broke cause of UCLA and they don't care. I have Cedars as well and from now only going to Cedars.

If you are an out of state patient, dont bother, AVOID!! They have no regard for patients traveling from out of state. They scheduled my husband for an appt with the incorrect doctor so he came all the way down and wasn't able to see his doctor and now they are requiring the SAME tests he already had here in Vegas but saying he has to come back to do them at UCLA before the surgeon will even agree to do the surgery. My husband has a degenerative disease that is getting worse by the day and hes down 30 lbs in months because he can't eat. It is absolutely unacceptable that a referral FOR THE SURGERY is being treated like he needs a diagnosis AGAIN. We are paying out of pocket and its been an nightmare with how many tests they keep doing and asking for. He has already been diagnosis and proposed treatment. AVOID UCLA

UCLA says they really care about their patients, but won't let their doctors fill out forms from the Civil Rights Deparment to save my life due to my deadly disease. They are responsible for me losing my case and putting my life totally at risk. That's great patient care. Don't get involved to save a life.

UCLA primary care and dermatology are a joke. I went in for my annual physical, there was absolutely no physical exam at all. Why? It is not profitable so they have your Primary Care doctor run a bunch of blood tests that cost your insurance company money then refer you out to a bunch of UCLA specialists. Same with UCLA dermatology, it takes forever to get an appointment, you probably will never see the same dermatologist as it is a revolving door there. They don't check everywhere which can be a real problem as I have learned. You ask about the procedure for your exam and they tell you the physical part of the exam is not necessary. I went to another doctor the following year for my physical and sure enough he found an issue that is now worse because the idiot head of UCLA health is paid by pharma to not believe in touch medicine. Unless it is James Heaps then he can touch away.

Their PHONE Service ( I.E. just TRY to get hold of your Doctors office) that you are Forced to wade through...enter all your info..JUST to be ASKED TO GIVE them the SAME INFO AGAIN...Then..after being on HOLD for 20 mins. are put BACK on hold again!!!! A AWFUL buisness to try and Contact or deal with!! they suck..the people that organise their communications needs to be in PRISON !!