Universal AudioReviews of uaudio.com

Good plugins, but their shop is a joke, they ripped off all their loyal customers recently with the Native Ampex plugin, £49 in their shop, then had the audacity to email me later to offer it for $39. I had contacted support who couldn't have cared less and now they have blatantly rubbed my nose in their extremely suspect business practice, I will not buy another plugin from them again. Awful business practice, but good plugins.

I bought ravel grand piano plug in and followed all download instructions to the letter. I paid £40 for this and it just sits unusable on my pc. I have tried literally everything i can to use it to no avail. I emailed the supplier who were no help except to tell me to contact UAD. They have not even bothered to reply. Will never use this company again. £40 down the drain. Update Finally got this program to do something. It occationally loads when it feels like, then drops out whilst playing. Absolute rubbish. I have a quad core processor with nothing else running yet its still crap

They offer Luna DAW for free (they say) …they ask you to leave your emailadr. In order to sent you a link for a download..then you need at once an account …and when you finally agree and download their software they install without asking a malware called iLok which is known trouble maker. Is is free DAW or not free ??? Why do you tease customers in that way ?

UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.

Awful company. Customer Service is not empathetic. Been having continous Issues with Windows for many many years. Just get a Focusrite or just any other interface in general. Wasted so much time.

Have been informed about iLok compatibility issues with the new version of macOS (again). Thats not acceptable in 2024. UA Audio: Make iLok avoid such problems and please find another copyright solution. iLok has hurt us since the 90'. I do not want to postpone any Mac OS upgrade. Stopped buying any new plugin with iLok.

I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team. Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating. This has been going on since I remember, and no action has been taken from the UAD. In other words: Disrespect and arrogance toward us customers!