Universal AudioReviews of uaudio.com

Universal Audio has seriously lost its way. As much as I love their hardware and plugins, their policies are a mess. First, you have to install the UA Connect app to get the Apollo Twin drivers, which is fine... until they dump 11GB of plugins onto your machine, most of which I don’t even have licenses for, like why? It’s just unnecessary bloat, and I end up spending ages deleting stuff I don’t need. And once you’ve got the drivers installed, you can’t even get rid of UA Connect without breaking UAD Console. So now I’m stuck with this app I don’t want...it never used to be like this. Then, if you ever need to restore from a Time Machine backup on a Mac, forget about it. Apple blocks the UAD extension and makes you reinstall everything, including that 11GB of junk. I reached out to Universal Audio, and they’re not interested in changing any of this. So, I’m done with the UAD "family" (or for want of a better word, cult) Switched to a Focusrite 18i20...Install the drivers, and everything just works. No bloatware or restrictions. Well done Universal Audio, you’ve really messed up...Creativity should never be this complicated.

I am writing to formally complain about the business practices of software companies (specifically Sonnox and IK Multimedia), which I believe are in breach of the Consumer Rights Act 2015 regarding unfair contract terms. I have invested over £5,000 in legal software licenses. However, these companies are effectively preventing me from exercising my right to resell my property by imposing exorbitant 'license transfer fees'. In some instances, the fee is as high as £50 per individual plugin. This is not a reasonable administrative cost; it is a predatory financial barrier designed to destroy the secondary market. By making the cost of transfer nearly equal to the market value of the product, these companies are: Confiscating my digital assets by making them unsellable. Engaging in monopolistic behavior by forcing users into a closed ecosystem. Circumventing established case law regarding the exhaustion of distribution rights for software. I request that you investigate these fees as they constitute an unfair burden on the consumer and a clear abuse of market position. A 'transfer' is an automated database entry change that should cost a nominal fee, not a ransom.

Cette marque est une honte ! J’ai acheté une UA Arrow il y a plus de 3 ans, et elle est littéralement en train de me lâcher dans les mains. Elle ne sort plus de son depuis mon MacBook Pro : il faut le redémarrer pour réinitialiser l’extension du noyau et récupérer du son. Et quand ça marche, c’est parfois un grésillement. UA ne tient pas ses engagements et ne maintient pas son matériel. Le fric, toujours le fric. Fuyez ! Plus jamais je n’achèterai chez UA. En plus d’un support catastrophique, je dois me taper des plugins qui coûtent la peau de Luc pour pas grand-chose. Inadmissible. Plus jamais cette marque. Si je veux de la qualité, j’irai chez Focusrite ou RME. Vraiment, fuyez !

WORST SUPPORT I HAVE EVER EXPERIENCED IN MY LIFE!

very bad company, not offer any form of support or email to contact them. chat is completely uses as it's AI and not offer connecting with human, so bad

Long time customer and have spent thousands on hardware and software. I keep having to re-install software and have managed to get 2 different accounts going that need to be merged. The AI Bot help keeps crashing and not allowing me to create a support ticket. This in pathetic for a company with a long history of superior products

no service no response no phone no help whatsover

The thing where this company forces you to have ALL their plugins listed in Logic Pro makes their product unusable to me. It completly destroyed my workflow in Logic Pro with these cluttered menus. To find your EQ you now have to scroll through 80 plugins that you dont own to find your EQ. Same in every menu. You dig your own downfall right now as we are MANY who are leaving your products after 10-15 years of using them, only because of this shameful sales tactic that makes you wanna puke all over your Apollo and throw it in the trash where it belongs. This was the last company I thought would do something like this so im pretty surprised. Time for something new with freedom, never will I buy any nasty UAD product ever again in my life. Good job guys 👍