Universal AudioReviews of uaudio.com

I finally decided to buy a UA native plugin, and so wish I hadn't. In order to even install the plugin you have to use UA Connect, which doesn't work. I've raised a support ticket but had no response other than the automated "we've received your support request". I'll be demanding a full refund and will never touch UA with a barge pole ever again. Hopeless.

I have submitted 2 support tickets and I only got 1 stupid robot answer with links to articles totally unrelated to the problem which I clearly spelled out in my tickets. The only number you can call hangs up on you after telling you to submit a ticket. This is supposed to be professional equipment. It should have professional support. But it doesn't. I'm fed up!

No customer service. Dont know why to bother to put a number on your page if its nobody to respond. Im having an issue i cant sort without customer service.

Après consulter les sites qui disait tous que c était du sérieux uad, j ai acheté une appolo twin x duo usb pour une config sous win 11. L installation s est bien passé mais impossible de finaliser l enregistrement sur leur site. Donc pas de plugin hormis ceux d usine. Après 1 semaine d échange avec le support, je n ai pas avancé. Le pb est logiciel (on trouve des traces d info au niveau driver précisant qu il faut finir l installation ) . J'attend encore mais je pense que je vais me faire rembourser car les avis montre qu il y a un pb de support. Produit trop cher pour le service rendu :(

I bought the Lexicon reverb plugin. I cannot use it, but the installation stepped through the licensing through the iLock cloud, instead of normal, without forewarning (otherwise I would not have bought it), but i don't have nor want a dongle; the company will not cancel the license and issue a refund. This is outright theft, in my opinion, very shabby customer relations in cahoots with Plugin Boutique. So I have a supposedly activated license but the VST will not properly load into Ableton Live, and I can't expunge it from my iLock either. Very, very poor.

I had high expectations when I bought my Apollo Solo from Universal Audio (UA). The brand had a reputation for quality, and for a while, my device worked perfectly. But as all electronics inevitably do, it encountered an issue and stopped powering up. Being the diligent and patient consumer, I reached out to UA's customer support. I provided them with all the necessary details, from the fault to my personal details for shipping, expecting a quick resolution. Aiden from Customer Support acknowledged my complaint and promised that their services team would assess the situation. I believed I was on the right track to having my Apollo Solo repaired or replaced. But it was all downhill from there. Days turned into weeks, and my repeated attempts to get a status update were met with silence. My trust in the brand was eroding as each day passed. Their customer support’s lack of communication and apparent disregard for a customer facing a warranty issue is disheartening, to say the least. It's not just about the device failing to work; electronics can have issues. It's about how a company chooses to stand behind its products and value its customers. And on this front, Universal Audio has deeply disappointed me. For anyone considering investing in UA's products, my experience serves as a cautionary tale. Their products might be great (as long as they work), but if you face any issues, brace yourself for a support nightmare and getting upright ignored.

I don't want to leave this review, have had the apollo for years and have purchased more plugins than I like to admit. Recently signed up for their UA Connect Service & literally nothing has worked for over a month, plugins no longer even show up in my DAW, the UA Connect app never connects and their support takes WEEKS to respond. Unbelievable, it's not like they're a cheap company, how is your support SO AWFUL? Happy to revise my review If You Get Your Sh*! Together!

Definitely selling my apollo twin for something else due to the nonexistent customer service. These are some of the most expensive interfaces and plugins on the planet but there's no customer service. I payed for the spark subscription but the ua.connect.app won't open. The only part about this entire situation that went smoothly is when they charged my debit card. It was immediate and no problems whatsoever when taking my money. I can't wait until I get rid of this thing. Don't believe the Apollo hype. Purchase you something more reliable.