Turtle WaxReviews of turtlewax.com

Wanted to leave no stars but not an option Ordered a deal from TurtleWax UK on Black Friday. Only half the order was in the box when it arrived. The whole reason I ordered in the first place because I wanted a gritguard bucket and lid. This was one of the missing items. No explanation email or paperwork with the order. I could have brought what did arrive for less in the shops! Emailed customer services and have been completely ignored. There is no option to contact by phone. Terrible and non existent customer service once they have your money. Its a shame, as I like the products but I won't ever be using them again. I will shop elsewhere from now on.

Bought their products a lot over the last 40+ years. Just had an issue with their polish when it left a residue on all my black trim that I could not remove so I wrote their site an email inquiry as to what I could use to get it off - twice! No response at all. Not even an attempt at customer service. I will now use any means possible to educate everyone not to use any Turtle Wax product.

Don't use the ceramic spray coating... you'll endup with a car full of stripes and stains, just can't polish these away :-(

This is been a great product that I have used over the years. I've bought a lens restoration kit for my wife's car and it worked like magic so I decided to also buy one for my car I bought it from max motorsport I had it kept for about 2 months before I used it . As I was almost finished using it I then realized that the 2 ceramic wipes were not there. I had it for so long so also couldn't find the slip and I used the product. The wipes is the main part of finishing the restoration of the lights. I'm very disappointed with turtle wax I feel like they have robbed me. What's more disappointing I introduced all my friends to it . Before this I've used maguires it's not as good as turtle wax but I've never been robbed by them

Bought that headlight cleaner cream , absolutely useless...... it actually made it worse than before!!

Purchased a lot of turtle wax products over the years and never really had any complaints. However, when I raised the issue of their bottles of max wax being sold unsealed where anyone could tamper with the contents, I was told the reason the bottle I bought was half full and unsealed is perfectly normal as it’s sold by weight and not volume. That’s pure crap as it’s listed by volume on the bottle. I was offered a replacement bottle or a refund and opted for a replacement bottle. Never arrived. Another email to customer service later and I was assured they would get back to me in 1 to 2 working days. More crap!! I don’t expect to be reimbursed by turtle wax at this stage and to be honest with you, I’m not too bothered. There’s more important things going on in the world right now, so this issue is only trivial. Turtle wax have proved themselves to be a less than honest company with a useless customer service with a “ screw you, we have your money” attitude. I’ll certainly be changing to their immediate rival for my detailing products in future. Vote with your wallets folks and look to the alternatives! Keep well. Joe.

If you need a Turtle wax product, buy from Amazon. My order never came. They do not reply when you email them and even when PayPal got involved they still never replied. Terrible company!!!

Warning: Scam company? I got a notification over nearly a month ago informing me that my parcel had been delivered. I came home and there was no parcel. I looked at the tracking number and it said that an attempt had been made to deliver, but no-one was home, so its being returned to sender!!! Firstly: Someone was home all day. Also, I have a ring doorbell and there was no ring notification, and I also checked my CCTV at the supposed deliver attempt time and there was no such attempt. Secondly: I don't see why after 1 - supposed - delivery attempt, the parcel would be returned to sender! I didn't get left a slip with an option to collect it from my local depot or organise another delivery attempt etc. It doesn't make sense. I DO NOT believe you attempted a delivery. This whole system seems set up to take your money, not send the product, constantly ask you to review it (even when you haven't received it) and then have non existent customer service. I have emailed 3 times, completed an online form and left a terrible review online. STILL no contact nearly 1 month later. Stay away at all costs! Buy it elsewhere. This is COMPLETELY unacceptable.