Turtle Wax is an American manufacturer of automotive appearance products.
Turtle Wax (turtlewax.com) has 64 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 52 reviews with 1 star · Clear filters
Kath C.
Received a discount by email for a range of products £30 buy one get one free.On checkout code would not register for discount.Contacted Liverpool who sent email because of my concerns would have forward it to the Us head office.It’s been over a week no further response at all from Liverpool or the US customer service totally for both is terrible and the way they treat there loyal customers 👎🏻👎🏻
Dennis G.
Bought a product from their UK site. Product arrived damaged on arrival. Contacted them via phone (answerphone only) , email and letter. No response whatsoever. Assumed that their US site might chase chase up the UK one but, looking at their previous Trustpilot reviews, their feedback is even worse. I’ll get my money back via my credit card provider! DO YOURSELF A FAVOUR AND DONT GIVE THEM ANY OF YOUR BUSINESS!
prefer not to S.
sorry your products look great but your customer service is rubbish read the message no response
RNZ C.
Absolute rubbish customer service. Emailed on several occasion now but no response whatsoever. Makes me not even wanting their products anymore!
Paul
Poor service They’ve spent thousands of pounds on advertising the products but not enough investment in customer service Directors sort this out NOW and stop making excuses Still awaiting email responses
Luke James H.
Very poor service. Took a week for my items to be delivered, I had selected 24hr delivery! Only one of the two items had been delivered. I have been refunded the missing item but with no explanation or reply from customer services.
Demetrios G.
Ordered some items on the Turtle Wax UK Website Had to wait for over a week when they advise next day dispatch. I tried to contact them on several occasions and when they did get back to me that asked if a I wanted a refund or the items , I asked thm for the items. I waited another day then I emailed them back. They then advised that the items were our of stock! Looked on thier website straight after and the items were still IN stock. As soon as I emailed them to advise about it 5mins later the items became out of stock!! Conicidence??? Get your act together TurtleWax UK!!
M R.
Spent £35 on their website, they said "24 hour free delivery" its been over 1 week and i still didn't receive my items. Contacted them several times asking them for an update on when my items will come, but they haven't responded. Asked for a full refund, still no response. They took my money, didn't give me my items, wont reply back to any of my emails, wont refund me PLEASE DO NOT BUY FROM THEIR SITE! THEY ARE SCAMMERS.
