Turtle WaxReviews of turtlewax.com

When it's all going well, they are ok. But when it goes wrong they are terrible!! I had a consignment damaged and not delivered by EVRI due to the damage. But this horrific company just will not respond to ANY of my emails. I recommend you dont deal with this terrible company

Bug and tar doesn't work! Garbage product I want my money back!!!!

Bogof on a product I wanted, purchased it then noticed I needed to add 2 to get 1 free, cancel order within 5 mins and sent email this was on Saturday evening, Sunday got email saying it been dispatched, it hadn't!, Monday morning got email saying it was to late to cancel order it had been dispatched, it hadn't! Around 12.30 got email off evri saying they had collected it ! Sent a number of emails since but they are ignoring them, won't be buying there products again!

Maybe ship sooner than 9 days after an order?!?

Not many years ago Turtle Wax was a well regarded market leader. It's now a two-bit outfit conning people with product that does not work and worthless Customer Service. They seem oblivious to UK trading law, making false claims about the effectiveness of product. I purchased Turtle Wax Hybrid Solutions Fabric Protector to use on the fabric roof of my Mazda. The product container states "stain repelling and hydrophobic barrier to protect against water and oil-based contaminants for automotive fabrics including soft top roofs". As per the instructions on the bottle, I cleaned and prepared the roof to the letter using Meguiars Convertible Top Cleaner which I purchased at the same time, also from Amazon. I then applied three coats of the Turtle Wax Fabric Protector, again exactly following the instructions. After completing it and leaving to dry for over 24 hours I tested the result by applying some water lightly to the roof. Apart from a few small beads of water most of the water just soaked straight into the fabric. I couldn't believe it possible that it was so ineffective. I then did a bit of online research (pity I didn't do this before parting with my money) and found an independent test on You Tube where a carpet floor mat was treated with the Turtle Wax. EXACTLY THE SAME RESULT AS MY JOB. Water was applied and it just soaked in to the mat. It was a total waste of money, time and effort for me. I contacted Turtle Wax "Customer Service" in Liverpool and was asked to provide my Amazon order number, photo of receipt, photo of the bottle label and a photo of the treated roof showing the water soaked in. Loads of hassle. I was promised a call back after they received it. Needless to say no call back. I then phoned them again, pretty annoyed by now and spoke to another person. This guy said that he was very familiar with the product as he had been involved in the development of it. Not something that I would have admitted to had I been in his shoes! Anyway, according to him the Meguiars cleaner I had used was not compatible with their product. What a joke. I pointed out that if the cleaning product was critical then they should sell their Fabric Protector as a kit as AutoGlym do. He promised he would call me back that same day when he had looked into the problem. He didn't. I then phoned the following day (today) and spoke to the same female that I first spoke with. She promised to call me back by 5pm. It is now after 6pm and of course she had no intention of doing so. Both she and the guy had asked me in conversation what would be a satisfactory resolution for me. I said that I would write-off the time and effort if they made a good-will payment of £30 to cover the cost of the Meguiars Cleaner and Turtle Wax Protector. The female pretended to not know what a good-will payment is!!! So they have messed up and are not willing to resolve it at a cost of just £30. Hence my justification in calling them two-bit. My intention is to re-do the roof using the AutoGlym product which I have been told since is THE product to use. I am considering referring Turtle Wax to Trading Standards as I believe they are conning people with this product.

I followed the instructions to the letter! This product, Turtle Wax Clear Finish Polish Compound, completely corroded the paint on the top of my truck and it keeps getting worse!!

Made a purchase recently from Turtle wax on 4th of September, and after several emails complaining about the non arrival of the goods,I received an email asking me to repeat the order,I have heard absolutely nothing since after sending more emails and here we are Saturday 16th September with no goods and no reply from Turtle wax,is it me or is this the epitome of bs customer service?I love their products but their service is worst than you would get from a third world operation,its beyond diabolical....

BIG DISAPPOINTMENT from start to finish! I'm a luxury car detailer and been in business for more than 14 years. I've used many products however, with turtle wax customer service is always a disappointment! I ordered Turtle Wax new product to discover that the items I received were damaged as product was spilled all over and throughout the box that was not properly packed and/or secure for shipping! I sent 5 complaints to Turtle Wax (2 by phone and 3 in writing) and NEVER received any call back as promised. All I can say is a costly, lesson learned!