Turtle Wax is an American manufacturer of automotive appearance products.
Turtle Wax (turtlewax.com) has 64 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Paul W.
Anytime I purchase a Turtle Wax product I regret it and this was no exception. I purchased the Fresh Leather cleaning wipes and the label specifically says non greasy, well guess what, it was like smearing vaseline all over the place. It made a mess and even stained my interior.
Michael M.
Worst customer service! They never answer the phone, return a text or email. Their new Hybrid Scratch repair kit is crap. Does not contain nearly enough clear coat resin.
Heather S.
If I could give zero stars I would. Terrible customer service, no reply to emails, phone calls, messages on social media. They take your money and don't deliver the product.
Scott
Absolute rubbish customer service ! Wont buy any more of this companies products.
IanV
I placed an order with Turtle Wax Got the invoice & they took the money from my credit card. got shipping / tracking email. Shipment never arrived. Contacted eSales by email - no answer. Contacted Support by email - no answer. Called all the extensions on their phone number 0151 530 4740 - no answer. But they still continue bombard my inbox with sales promotions. Never again!
A B.
I purchased a sunshade, and it fell apart several months later. I filled out their online form. No one contacted me. I left voice messages two times, and no one called me. I then called one day early in the morning. A woman answered and I explained what happened. She emailed me and I sent pictures. She wrote back and said that she had to forward it to their manufacturing team. Weeks went by with no responses to my follow up emails and voice messages. Their product is inferior, and their customer service is really bad.
Lee B.
Been waiting 42 days now for a £30 refund, they are holding back even though the carrier has my return parcel. Please be aware that they will not refund your money, disgusting
sgcole
Look at these horrible reviews. And I will add another. When you try to redeem bonus points, they debit your rewards account but never email you or text you the discount code. The points disappear, and you receive no discount. I have also had issues with products leaking during shipping that customer service ignores. Buy another company's products. TW products are ok but Customer Service stinks.
