M. M.
Dishonest, unreliable, partially responsible, and partially competent
I'm a landlord who used Foothills Properties from November 2017 until May 2018. I made the decision to get out of my contract early knowing that I would incur a financial penalty. In this review, I'll stick to the facts so that you can form your own opinion of whether Foothills would be a good fit for you. My first impressions of Foothills were of professionalism, competence, and trustworthiness. Their strengths are: Their accounting is flawless. Their office is in a convenient location on the Rillito. Many of their maintenance contractors do quality work. Their online portal, where you view your statements and invoices, functions well. However, after I signed the papers in November, communication hit a bottleneck. The property manager assigned to me returned about half of my e-mails, a pattern that continued through the end. (E-mail is their preferred mode of communication; I received no voice mails from my property manager). When my property manager did reply, her responses made me guess that she had only glanced at my message. Getting to the bottom of a concern required an immense amount of effort and patience. Over and over, Foothills made statements to me that I later found out to be false. Other times, my property manager would forget to communicate key information to me. Only later, when I finally went to the Designated Broker and the CEO, did I learn the story. Speaking with my tenant, I later learned that the property manager had treated her the same way she treated me -- not responding to many of her messages and, when she did get back to her, often not actually answering the question. On multiple occasions, the property manager gave her information that I knew to be untrue. In addition, the property manager would tell my tenant that she'd take care of something but then never follow through. For example, my property manager lost the remote control for my ceiling fan. According to the manufacturer, the model has been discontinued, and there is no replacement remote control I could buy that would work with it. So now the quality fan that I carefully selected five years ago will never work again. Everyone makes mistakes, but what's unacceptable is that through the end, my property manager refused to admit that she lost the remote control. She ignored my tenant's question about how to operate the ceiling fan. She lied to me and to her supervisors at Foothills. Now that I'm directly serving my tenant and not working with Foothills, my life is much easier. My tenant has excellent communication, she's responsible, and she has never said anything to me that turned out to be untruthful.