Amelia
Hounded for review before product even arrived.
So far you have requested that I review your product twice now, but I have yet to receive the product in the first place. I was going to leave off until it gets here but, since you keep emailing me, this is the review you get. It has been over a week since I ordered and the package is still in New Jersey, you are in New York and I'm in Georgia. I expected possible shipping delays, and that is fine, but being hounded to review a product when it hasn't been delivered yet is just bad customer interaction.
Response from Tubellas PerfumesJul 1, 2020
I'm so sorry to hear that Andrea, I apologize for the inconvenience your order is delayed, we are seeing this happening often lately from shipping carriers probably due to the COVID-19. You may contact them and provide them with your tracking number and they will be able to assist you and give you more information as they are the ones who handle shipments. We usually ship orders the same day or the next day latest, is not in our hand how USPS processes shipments or if they are late. Also, I would like to apologize for the review emails request, please note those emails are autonomous and are automatically sent by the system after an order is placed. The first email you receive is to review the product itself in our site and the second email is to review our service here in Trustpilot as required. Thank you so much for letting us know and share your experience with us, we always appreciate it.