TSYSReviews of tsys.com

these people dont know anything about their own company could have got more help from a mc donalds employee been trying to run this stupid scan for 2 day cant get any help

They withhold deposits for 10 days and do not inform me of any reason why. I call and get an email saying oh I have to send a letter saying my bank account is in good standing and can accept debits and credits from them? Have been processing credit card payments for over 15 years and NEVER had this happen before! And without a single reason why? And NO NOTICE FOR 10 DAYS!! TERRIBLE COMPANY I AM CANCELLING MY CREDIT CARD PROCESSING AND GETTING SOMEONE ELSE!

I have had severe problems dealing with the customer support from TSYS. I changed banks and they have made it extremely difficult to process the bank account change. I work in the medical field and health care record I use in my private practice uses TSYS as the credit card processor (merchant services so my patients can pay fees). If not for this requirement, I would certainly never use this company -- the service is very poor and the customer support is the worst I have seen. If you have a choice, avoid this company. Even if you will pay more per month, avoid this company. The problems they will create for you later will cost far more in terms of your time and frustration than saving a few dollars per month. I will be contacting my practice management software and urge them to transition to another company that has better customer service.

BUSINESS OWNERS BEWARE AND TURN BACK NOW AWAY FROM TSYS. They will ask for all your information prior to knowing whether they will accept accept or not. Do not put your bank account and routing numbers. DO NOT PUT YOUR SOCIAL SECURITY. Do not do anything until you know what's really going on. They will steal your information and use it elsewhere. I am currently in a dispute with them at the moment. Look up local merchant services and DO NOT USE TSYS. YOUVE BEEN WARNED.

Back in June, I sent a letter of cancellation to TSYS to cancel my merchant account. It wasn't processed until September 12th. They took $218 from my account for fees (from June until September), which I should never have had to incur. They now refuse to return my money. I've been going around in circles with their staff in the Philippines with no luck! DO NOT USE this company for merchant services

BUSINESS OWNERS BEWARE!!! I do not even know where to begin. This company scammed me out of close to $600. They promised a full refund once the cc processing machine was returned and received by the company. I returned the machine, and close to a month later I am still waiting for a refund. I call them and they just give me the run-around. I will post pictures as proof as well. This company is extremely unethical in their business practices, and I have no idea how they stay in business. I saw a charge on my First Midwest Bank checking account that forced me to contact my bank immediately. From there I was told that I was signed up with TSYS. I later found out that it was the signer on my account who signed up. I thought, "okay no big deal, I will simply call to cancel". I already had a cc processing machine, why would I pay over $600 for a new one? Wow, was I mistaken to think that this would be an easy process. First they try to get you to stick with the company by offering empty promises. I was first told that if I stay with them then they will refund me for the machine. Instead of a refund they continued to charge me for a machine that has never been used. I ended up having to dispute this with the BBB. Pictures of what I was told through BBB will be uploaded for all to see. HORRIBLE, HORRIBLE COMPANY! STAY AWAY!

What a complete waste of time to talk with Christine B. at TSYS. She has reached out to me 4 times to earn our business. We have been accepting credit cards in our business for 11 years now. Christine B. will have you jumping thru hoops explaining your business and proving you are a credible business in the community and the market place. She asked about our merchant sales and organizational growth, vetting us about how does our company find clients as to see if we are credible. She will waste your time finding out ALL the information about your company and then will finally say, "You are not a fit with our business model because we do not do _____ type of business". She knew my type of business when they called me, She knew my type of business when she emailed us, she was reading my website information to me, but she had me to give up ALL my marketing information, my business planning and most importantly... MY TIME.... MY TIME... MY TIME. I missed 3 phone calls while explaining my business to her. I believe she DOES NOT know how to market the TSYS services so she wasted 30 minutes of my time. She knew about my business she was on our website and I had provided my company's PCI Compliance Certificate for credit card processing earlier in an email communication. I did let her know she should already let companies know if they are a fit for their services by reading the website and she should not WASTE PEOPLE'S TIME...!!! If you do contact these people (TSYS) ask them upfront... "What industries do you do merchant services with... I do not want you wasting my TIME"...!!! Also .... their fees are HORRIBLE.... !!!! Charging businesses an application fee, admin fee, processing fee, fee, fee, fee when the your business is referring YOUR clients to pay with credit cards and TSYS is making transactions fees per transaction from your client base. This is why you should have virtual terminals internet processing companies. TSYS is a complete waste of your time...!!