TSYSReviews of tsys.com

Horrible. Expensive. Unnanounced fee increases. unkept promises. At the end of my time with them, my monthly fee just for the "privilege" of using their services was betweeen $350-400 per month. That did not include the nearly 14-17% off the top of each transaction. Terrible. Took me over 2 hours to try to cancel. A promised 50% refund of the annual fee for their servce that I no longer used did not come in the promised time period, necessitating even more time on hold with off-shore call centers to try and get my money back. DO NOT USE THIS MERCHANT PROCESSOR.

$47.50 monthly reputation managment fees, $129 annual fee, endless fees for security checking, and an extremely opaque process for doing security scans quarterly. Most months I pay more to Global Payments then actual charges. Customer service has no ideas why they have the fees or what they mean, only that they are non refundable.

I have several companies that I have used for merchant services and this one is by far the worst. Constantly coming up with new fees to charge for profit. Now they are charging me a $229 per year fee just to upgrade their infrastructure. Stay far away unless you like paying fees all off the time. No other companies that I use for merchant services charge these fees.

Awful, decietful, terrible rates, worthless representatives, lost thousands dealing with this company. STAY AWAY!

I have been with TSYS for years and they were OK. Then they were bought out by GLobal Payments and everything went to shit. Poor customer service, dishonest negotiations, I am paying them 6% of everything I process through them. They also have a hefty yearly fee now too. Do not sign up with them and make sure you don't use anyone with Global Payments.

BUSINESS OWNERS BEWARE AND TURN BACK NOW AWAY FROM TSYS. A representative in 2020 walked me through the PCI compliance information and told me I was set and had to verify every quarter, as of today (7/15/2024) come to find out (via another TSYS employee who knew his stuff) my company was assessed wrong and when I'd miss the "Quarterly" assessment I'd be charged $125.00/month. After speaking with TSYS today, they don't give a damn if they assessed it wrong cause, of course, they don't have proof. Also, they said they never refund any fees for no one. Look up local merchant services and DO NOT USE TSYS. YOU'VE BEEN WARNED.

my husband called to see if he could get credit for two months(he had failed to do the compliancy and so they charge $125 each month if you don't do it) The reason was because he had cancer and treatments for three months and also during those months my father declined in heath and ended up passing away in March. We could provide the death certificate and also bills for my husbands cancer if they needed proof, but the representatives from TSYS didn't even care to hear why or have any sympathy or empathy. We were just a merchant with a number. Sad my husband was not treated with any fellow feeling or understanding

This company is really bad news. I cancelled and they charged me for 5 years. I thought it was my other credit care merchant fee company. They are hard to recognize on your bank statement and also do not send monthly statements via email or mail so you just get auto withdrawals. They were linked with my online scheduler that I cancelled called appointmentsplus another horrible product.