TSheetsReviews of tsheets.com

Hello Usually I do not write reviews on anything but my situation is been going on for over six months and still is not resolved. I think given one star will be too generous. I received my W-2 at the beginning of the year but the location of the app was never changed. They said that it’ll take 10 to 12 to resolve the issue. I’m still waiting for the corrected form. Meanwhile I have not done my taxes. Just to let everyone know what’s going on. You be the judge. How many stars do you think they deserve????

It took five called to finally get someone who would take their time and research what was going on. That one person spend well over an hour helping me, which I greatly appreciate. The previous agents just seemed so rushed to get me off the phone that they didn’t care about customer service, they just cared about how many calls they take. If that’s the case then I shouldn’t have been on hold over 30 minutes waiting to get help. I was so happy the last agent I spoke with was able to completely get my issue resolved. I just wonder why the others couldn’t give the same dedication

Useless! Spent months trying to get accounts to synch, and simply trying to figure out how to use. Eventually figured it Doubled the time we lost to keep track of billable time. And even then it didn't integrate properly w Quickbooks. Total waste of my time. Total bust. Small business trying to find cost efficient app to capture billable time. This is NOT the product!

System doesnt work properly. Hard to reach

Our company was forced to shut down 3/23/20 (WA State first site of the national COVID 19 pandemic) Following that our payroll employee contracted COVID on 4/04/2020. This employee's elderly parent also died during this time. We were unaware the monthly recurring charges had not been stopped while we were in shut down. On 7/14/20 we contacted Tsheets (Amanda manager of Customer Wellness) requesting refunds for the 3 months we were charged when no one was actively using the system due to the shut down. She flatly refused and became argumentative stating it was our responsibility to follow up and through in a time when the world was falling apart and so many tragic dynamics occurring with our own employees internally. This company is unethical, lacks any kind of human empathy or understanding and a prime example of what is wrong with the world and corporate greed. We canceled our subscription and have done else where and will never return.

The software is fine, it gets the job done. The problem is, there's no unsubscribe option. To unsubscribe you have to send them an email. Predictably, if you send them an email to cancel, they offer you a discount to stay on. I guess that's why there's no unsubscribe option. In my case, I told them I didn't need the service any longer, and to go ahead and cancel. I assumed that was enough. Two months later, I noticed they've continued charging me every month. I've emailed them again about cancelling and requesting a refund. No reply. Nobody on chat either. On chat, I can get a sales guy who promissed to transfer me to somebody else, and the chat went dead. I sent another email... no reply. TL;DR: I requested cancellation, they contined billing me and are not replying to emails or chat about cancellation.

I am a business owner. Something has really changed with Tsheets. We cannot get our employees to login and out correctly. They are constantly getting bumped out of the program or cannot log out. Also, we cannot get the program to work when logging in and out of a job, so we can track hours for job costing. This is even worse. So I guys just tell us the hours they think they worked and we have no proof it is right or wrong. How much extra money are we paying? Then I find out they know they have been having issues, and they did not tell any of their business customers, unless you call or us their chat. Wow, seems criminal to me! How many millions of dollars are they costing my company or shorting our employees. If you are experiencing the same, chime in. Contact your attorney general and maybe its also time for a class action lawsuit. Very dishonest company in my opinion!

if you log out, you will not be able to get your timesheets back. (They don't tell you that) isn't that what its purpose is? I have been using for several years but customer service has gone downhill and the software does not work as good as it used to. I really liked the service, but since the purchase by Intuit is has gone downhill. So Sad.