trysauna.comReviews of trysauna.com

Update to my review which is all factual. I purchased a reformer and chair on October 6, 2023. I kept getting the run around on as to when my equipment would be delivered. I was told the end of October or early November by customer service. Customer support keeps inquiry vague and continues to string me along. When I would inquire, Eric would reply, "I'll check into it" or "I'll get back to you". Never did I receive status updates or shipment updates. It was now December and I had yet to receive any solid communication from this company. Therefore, I started researching this company and this is what I found. These are all FACTs The company states they are in California, yet they are actually in China. They only use a shipping warehouse in CA. The company does not have a customer support phone number. It is OUT OF SERVICE. You may only reach them through an email address and one person responds for the entire company. They have a lawsuit against them from Balance Body for patent infringement. They basically copied all of the specs for all of their equipment from Balance Body. The lawsuit can be found online therefore this is accurate information. Therefore, Balance Body, which is a reputable Pilates company, paid for the R&D, created a quality product, and they stole their IP. If you really dig through the REAL reviews you will find some that say that the client never received the product or if they did receive the product, the dimensions were off and the equipment was garbage and can't be used. Most likely they had to start building their own equipment due to the lawsuit and now they are delivering unusable equipment because they do not have any blueprints to build from. Wood is made of pressed particle board instead of wood and vinyl instead of leather which tears easily. Your company claims, "Customer satisfaction is very important to us. Our customer service support team is here to assist you". There was no customer support to assist me as I stated above. Never was I provided solid answers to my inquiries. If fact, you provided nothing but false promises. For instance, I never received an updates to my order. Typically you receive a tracking number in which you can locate your order and where it is in transit, with an expected delivery date. I sent the company multiple emails asking for updates and I got no information. This was a red flag for me so I sent an email in Mid-November that I was going to cancel and have AMEX and PayPal investigate the company for fraud. I was then sent photos of a picture of a large box being loaded onto a truck and a bill of lading for another customer as their "proof" that they were legitimate. Their return policy makes it impossible to return or cancel your order. According to your return policy, customers are instructed to contact your company within 24-72 hours of the original purchase date in order to be afforded the opportunity to return the product. I'm confident your company is well aware NONE of your products reach the customer in 24-72 hours! This policy is purposely misleading and we believe you are well aware of it. In order for this policy to be enforceable, you would have to overnight ship all of your products. Since your products are most likely produced in CHINA and shipped to CA, your policy is impossible to adhere to. Ironically, your return policy also states, "All returnable items but be returned within 30 days of placing the order." What is the return policy when it takes over 60+ days to receive a product? Lastly, your policy states you cannot return reformers and like equipment. So basically, you have a NO RETURN policy. We find it suspicious that upon communicating to your, that we are again, cancelling our order, a few hours later we receive a random phone call from a freight shipper stating they are ready to deliver our product however it would be an additional week. We never received any shipping updates from your company directly. We hear it from a shipping company. In conclusion, we instructed the shipping company to return the item to you in the condition it was shipped. Regrettably, we were forced to purchase another reformer from a reputable company. We have filed a formal complaint and case with both AMEX and PayPal and since they already have a complaint on file on where they returned the funds, it shouldn't be too hard for them to find a pattern. I have also received many emails from Eric asking that I remove my review offering a 20% return fee. Please note: Reviews on Trustpilot.com, 98% of your reviews were written in the last half of 2023. This is a coincidence in relation to the lawsuit filed with Balance Body. The real reviews state a similar experience and they were chastised by your company. All of the reviews on BBB are negative. Please don't be fooled by the fake positive reviews.

I have a lengthy 30+ email exchange from Eric Peng harassing me for filing a PayPal claim. This is the only PayPal claim I had ever filed and it became necessary after I placed an order, several weeks passed with no updates, so I tried calling/emailing but both were non-working. Paying over 2k for equipment and not having contact information is unacceptable as is, but the behavior that followed was even more unhinged. Eric lied repeatedly in an attempt to get me to call PayPal and release funds to him saying he already shipped the item. Firstly, nobody ships equipment without having cleared payment and secondly, the package never left his warehouse so him trying to manipulate me into saying the package was en route was scheming. He threw out generic threats of reporting me to PayPal for “dishonesty”, was barking about my credit would be negatively affected and various other random comical strategies. I assume this type of calculating, bullish behavior has worked for him in the past, although I can’t imagine how. Long story short: I had already been in contact with PayPal for weeks prior and had a paper trail he was dumb enough to give me on a silver platter, so I sat back and watched his tantrum unfold while keeping PayPal updated. Thankfully, I have a reformer that’ll be delivered this week from a reputable company. Save yourself the headache and look elsewhere. Edit: (response to his absurd reply) You sent tracking *weeks* after I was already involved in a PayPal dispute. For any future customers, the dispute was filed because every call/email listed was disconnected. A reputable company does not have no means of reliable contact. *Then*, you continued to lie and say the package was in transit and you spent 1k on shipping (lol) when the shoddy equipment never left your warehouse. You were desperate for me to call PayPal and drop the pending claim. Thankfully, PayPal knew exactly what type of “company” they were dealing with and your emails were the cherry on top. I’d tell you to stop scamming people and get a real job, but based off your behavior it’s evident you couldn’t function in a professional setting. Edit one: Once again, I have proof that everything unfolded exactly the way I typed up and based off your other reviews, I’d say my experience isn’t isolated. You went from claiming you spent hundreds of dollars, to $800 and to 1k in a matter of a few emails. You calling others frauds doesn’t take the spotlight off of you. I’m sure Balanced Body agrees. Edit 2: Nobody wants to scam you out of your low grade, poor quality equipment, Eric. After I tried contacting you for weeks regarding my order, forced to open a Paypal dispute and was refunded, I promptly promptly purchased equipment from a reputable company. Thankfully, this establishment isn’t familiar with court depositions such as yourself.

I have to agree with some of the people here... my experience has basically led me to believe the company is a scam. The representative sent me photos of a beautiful machine for which I paid $1700. I was told three weeks, but the machine showed up in six weeks. In a completely broken up CARDBOARD box with missing strap holders, screws, foot board that is detached and no way of attaching, completely defective, very cheaply made and parts that don't fit in addition to wheels that are basically the ones my daughter has on her scooter. it was not even close to the machine that was shown online. If I could attach, pictures I would. I asked for a refund and they told me they would give me a partial credit because I still have the machine (that does not work). I ended up disputing it with my credit card and getting a full refund. I put a review on their site - With pictures and it was never posted!! Response said it was damaged in shipping! UNTRUE! It was not the machine I was shown pictures of when I was purchasing. This site does not allow me to post pictures of what I was sold and what was sent to me. Additionally, they refused to give me a full refund and that is why I disputed it with my credit card and my bank fought the charge! I was not foinf to accept an exchange because I did not trust that they would send me another machine of the same quality. I now have a 9 foot reformer in my home that is unusable and unsafe.

Big delay and terrible quality.

Terrible service, no delivery for 10 weeks, scam company.

I don't even know where to start...the Product showed up with no shipping notice (very large) after asking for weeks what the status was; The product has a manufacturer's defect and the manufacturer will not honor it, so I have a product that I cannot use; A partial shipment arrived, again, so I couldn't use the equipment. The remainder of the product arrived over 3 months later; The online system will not let you order with a Credit Card (so you can't protect yourself); The Customer Support line listed on the website is non-functioning so you can only communicate via email. THIS IS A SCAM...DO NOT BUY ANY PRODUCTS FROM THEM.