Vickie G.
TERRIBLE CUSTOMER SERVICE
I received an order that I didn't authorize. I contacted customer service at Orgatics requesting an address where I could return the order for a full refund. They have been unwilling to comprehend my emails and keep offering me a discount to keep the order. I have requested a refund repeatedly but to no avail. Now they are offering a 50% refund to keep their product. And the last email was rude saying that this offer is the best that they can do. I would discourage anyone from ordering anything from this company as they do not conduct business in an honest way. Very frustrating!!!
Response from OrgaticsAug 15, 2026
Hi Vickie, Thank you for taking the time to share your feedback. We understand how frustrating it can be when an order arrives that you did not expect and communication with our support team has not brought the resolution you were hoping for. We take these matters very seriously and would genuinely like the opportunity to review your case in detail. Concerns about authorization, the way your request has been handled, and the tone of previous replies are all things our team can look into together, so we can make sure your situation is reviewed fairly and properly. Please reach out to us directly at [email protected] with your order details and the email address associated with your account. Our support team will be happy to review the full history of your case and work with you on the next steps. We appreciate you bringing your concerns to our attention and hope to have the opportunity to help resolve them. Kind regards, Alina from TryOrgatics


