Elle F.
Do NOT order!
My experience — BE VERY CAREFUL BEFORE ORDERING Do NOT order unless you want to be charged every month indefinitely! I ordered and paid for a 3-for-2 offer in June. In July, two more packets arrived that I had NOT ordered, and I was charged again. Despite emailing the company to explain that I had not requested repeat monthly supplies, this happened twice more. With 60 capsules in each packet, one packet is actually sufficient for me for a month, so I certainly did not need these repeated deliveries. Eventually, I contacted my bank, explained what had happened, and after looking at reviews which suggested that my experience was far from unique, the bank blocked further payments and refunded three payments. Importantly, I did not ask for my original payment to be refunded, because that was an order I had actually placed and received. Shortly afterwards, Tryorgatics refunded that original payment themselves. You might think that was the end of it. It wasn't. I then received what I considered to be a highly unprofessional and threatening email, with no clear official details, demanding that I return money to them and warning that failure to do so could affect my future credit rating. It felt very much like: “Pay up or suffer the consequences.” I passed the matter to a lawyer friend, who responded on my behalf and set out the relevant legal points. Strangely, we have received no response whatsoever. This has been an extremely unpleasant experience. I am sharing it so that other customers can be aware of what happened to me and can make an informed decision before ordering. Please read the terms very carefully before placing an order.
Response from OrgaticsSep 13, 2026
Hi Elle, Thank you for taking the time to share your experience in such detail. We understand how frustrating and unsettling it can be when there are concerns regarding recurring charges, communication with our support team, and any follow-up correspondence that felt unclear or heavy-handed. We take these matters very seriously and would genuinely like the opportunity to review your case in full. Concerns about subscription status, order history, and any correspondence you received are all things our team can look into directly and address properly. Please reach out to us at [email protected] with your order details and the email address associated with your account. Our support team will be happy to review the full history and correspondence tied to your account, and work with you toward a proper resolution. We appreciate you bringing your concerns to our attention and would welcome the opportunity to address them. Kind regards, Alina from TryOrgatics


