Teresa
Bad vibes
I’ll be honest, I haven’t ordered from this company. BUT the reason I haven’t is because of contradictory language on their website. It says 90 day money back guarantee, no questions asked. But when you look at the refund policy, it states they only will refund for unopened bags. So I emailed the company and got a response from Anne: “We completely understand why this feels confusing, and we sincerely apologize if the wording on the website and the refund policy seemed unclear or conflicting. Please rest assured that we are not trying to mislead customers. The purpose of the guarantee is to give customers the opportunity to try the product and contact us if they are not satisfied, while the refund policy explains the proper process, conditions, and review steps for handling refund requests. In other words, we do review refund concerns, but we also need to follow the policy guidelines so each request is handled fairly and properly. This may include reviewing the order status, usage period, delivery status, and the specific reason for the request.“ So no matter how many bags you order, you won’t be refunded for one bag at a minimum, which is only a 60 day supply. If you wanted to try them for 90 days and take full advantage of their money back guarantee, that’s two bags you wouldn’t receive a refund on. That was enough for me to not even want to mess with it, shady business is shady business.
Response from OrgaticsJun 7, 2026
Hi Teresa, Thank you for taking the time to share your feedback. We understand how the wording around our guarantee and refund policy can come across as inconsistent, and we appreciate the opportunity to clarify. Our 90-day satisfaction guarantee is genuine — it is designed to give customers the opportunity to try the product and reach out to our team if they are not satisfied. The refund policy that sits alongside it outlines the conditions, eligibility, and review steps so that each request is handled fairly and consistently, which is the part Anne was attempting to explain in her reply. If anything in those two documents reads as contradictory, that is feedback we take seriously and will pass along to the team responsible for our customer-facing pages. The intent has never been to mislead, only to be transparent about how the review process works once a request is submitted. If you would like to discuss the policy in more detail before deciding whether to order, please reach out to us at [email protected] and our team will be happy to walk you through it. Kind regards, Alina from TryOrgatics