Ester I.
The worst customer service and product
The worst customer service and product
Response from thislinkisnotactive.comFeb 5, 2026
Hi Ester, we respect your feedback and are sorry you feel this way. Your concern was already addressed when you first contacted us in December. All of your orders were placed under a subscription that you agreed to during checkout on your first order in October. Our return and refund policy was also explained, and we informed you that the shipment could not be stopped once it was already shipped. We understand if you are dissatisfied, but we always advise customers to review the terms and conditions before checking out. A refund is available once the item is returned, but you declined the return and also declined the partial refund we offered. We remain here to assist you if you decide to proceed with the return process.




