Kiki
They’re not doing a very good job to…
They’re not doing a very good job to investigate this issue they took so long to get back to me originally. I’m sure if your accounting and investigation team looked into this they would find that they were refunded. I think this company is just stalling as Discover had already sent the info and payment to better brand and better brand is not acting like a better brand with investigating this. Just giving the run around. I will be reporting this business to better business bureau for poor practices and not being thorough. Like your company would know whether your balance is accurate. Check your statements and account and see if it matches up. Be professional and not lazy.
Response from Betterbrand HealthSep 2, 2026
Hi, we understand your frustration and we're sorry for the delay in getting this resolved. We have emailed you directly regarding this matter to look into the details on our end and work toward a resolution. Please check your inbox, including your spam or promotions folder, and we're committed to getting this sorted out with you there.