TRX TrainingReviews of trxtraining.com

TRX has great quality products for a premium price but still a good value based on quality. Their customer service/support however is another story. I ordered the TRX Pro 4 suspension system 7 days ago but at this point I don't have any solid info as to when I will receive it. After 5 days with no shipping info, and based on their listed 5 - 7 day average delivery time, I made several attempts to contact TRX customer service, via both email and web chat, for a status which was like pulling hen's teeth to get any kind of response. When I finally did get a chat response the shipping info was vague at best, accompanied by what sounded like excuses previously given to other posters here. The shipping info I have been provided has changed the estimated delivery date three times in 24 hours. At this point who knows when my order will be delivered. My advice would be to purchase your TRX product through a third party that has stock and solid customer support/communication system in place. My own experience is that TRX customer support is tedious at best.

Excessively overpriced!

An absolute joke of a company. Items missing from my order and it’s impossible to contact them. Chat doesn’t work and no one is replying to emails. Stay well clear of them

have used the TRX system in gyms previously and felt it was a great product. When trying to but one for personal use though I have experienced the worst company and customer service I have ever, ever had the displeasure to have to deal with. A complete shambles. Delays all round, delivered to the wrong address 12 days after ordering, no response from emails, live chat on teh website never works, no phone number to call and discuss.....just all so very bad. They only get one star because you can't give zero. Stay away or get your TRX system from a 3rd party if you must.

I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update. They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.

Despite the product receiving great reviews this company does not care about its customers, nor how it is perceived. Order placed, not shipped, no updates, no means to speak to a human and find out the reason for the delay. Consistent bad feedback, no improvement or evidence of intent. Whoever runs this company doesn't care what customers think.

If I could give this company a zero I would. It has to be about the worst customer service I have ever experienced. These people are liars and are completely incompetent. I ordered 3 items in November for a Christmas gift for my son. On Dec 1, the charge showed up on my visa . About 10 days after ordering I still had not received a shipping confirmation so I started following up with their company. They said they were experiencing sone shipping delays with UpS but my order would be shipped out soon. I finally received an email indicating that my product had been ‘shipped’. This was a lie - a label had been created but the product was not shipped. I contacted them again and they said they were waiting for UPS to pick it up. I then contacted UPS to see when they would be picking up the order and they advised that they don’t pick up and they were waiting for the product to be dropped at their facility. The automated customer service is brutal because if your question is not a ‘standard’ question from the menu, you have to wait 48 hours to hear back from them. I made several more attempts to get a straight answer from them on when my order would ship. By December 10, my order still hadn’t shipped and I was getting worried I would not receive it on time for Christmas. I also read a bunch of reviews that other people had waiting waiting for orders - never shipped - but the company took their money. So I asked to cancel my order and get a refund . Good thing I kept copies of all my emails to them. So today - Dec 23- my order arrived - after cancelling it!!! This company has no clue .

I never received the product. If I didn’t contact TRX Customer Support, they would have kept my money without delivering the good. Poor customer service, lack of communication. Be careful.