Robert
I wanted to tried a trial version that…
I wanted to tried a trial version that I could not load. After contact with your service, I was sent a link that was not a trial version. Yous ad seem OK so I decided to buy a version. Now, it is nothing like Microsoft and the basic you give is not worth the price as there is already free version equivalent and better. Quite a few bug, and and the answer from you service was You can still used it it should work. It will take a few weeks before we lookat it. The PDF,does not even print properly, the email tell me that my version is not installed, the excel like to basic for me, in Word, a lot are missing. Not happy with the purchase, a total lsot of money and time to tried. I needed a good software for pdf and email. Problem with both. The rest are absolutely useless for me.
Response from TrulyofficeMar 17, 2024
Dear Robert, I’m truly sorry to hear about your experience with our software. We strive to provide our customers with a product that meets their needs and expectations, and it’s clear we’ve fallen short in your case. I understand your frustration with the issues you’ve encountered, including the bugs, the printing problem with the PDF, and the notification about the software not being activated. I also acknowledge your dissatisfaction with the features of our Excel and Word equivalents. Your feedback is invaluable to us as it helps us improve our products. We’re already working on the issues you’ve mentioned, and we hope to resolve them as soon as possible. We understand that this doesn’t change your current experience, but we hope to prevent similar situations in the future. Again, we’re truly sorry for the inconvenience and disappointment you’ve experienced. We appreciate your patience and understanding.