TrugenespaternityReviews of trugenespaternity.com

4.45 reviews
Pregnancy & Children
108 American Legion Rd, Chesapeake, Virginia

Trugenespaternity

About Trugenespaternity

Tru Genes Paternity Co. is a professional DNA and drug testing provider headquartered in Chesapeake, Virginia (23321), proudly serving individuals, families, legal professionals, and businesses throughout Hampton Roads, Norfolk, Portsmouth, Suffolk, Virginia Beach, and surrounding Virginia communities. Our mission is to provide accurate, confidential, and convenient testing services while delivering a professional experience clients can trust.Headquartered in Chesapeake, Virginia, Tru Genes Paternity Co. serves clients throughout Hampton Roads and the greater Virginia region while supporting testing needs nationwide through a network of more than 450 professional collection sites and partner laboratories across the United States.Our company specializes in a wide range of DNA testing services, including paternity testing, sibling DNA testing, grandparentage DNA testing, immigration DNA testing, and non-invasive prenatal paternity (NIPP) testing. Whether testing is needed for peace of mind, legal matters, or immigration documentation, Tru Genes works with accredited laboratories to ensure reliable results and professional handling of every case.In addition to DNA testing, Tru Genes Paternity Co. also provides drug and alcohol testing services for individuals and employers, including DOT drug testing, non-DOT drug testing, hair follicle drug testing, and alcohol testing. These services support workplace compliance, pre-employment screening, random testing programs, and post-accident testing for organizations that require dependable and professional testing solutions.Convenience and accessibility are central to our approach. Tru Genes offers office appointments in Chesapeake, Virginia as well as mobile DNA testing and mobile drug testing collections when available, allowing families, legal offices, and businesses to schedule testing in a way that fits their needs.Clients choose Tru Genes Paternity Co. because of our commitment to professionalism, confidentiality, and ac

Trugenespaternity (trugenespaternity.com) has 5 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: trugenespaternity.com
Website: trugenespaternity.com
Category: Pregnancy & Children
Location: Chesapeake, Virginia
Listed on Five Star Index: 2026

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Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Trugenespaternity

Trugenespaternity (trugenespaternity.com) has 5 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: trugenespaternity.com
Website: trugenespaternity.com
Category: Pregnancy & Children
Location: Chesapeake, Virginia
Listed on Five Star Index: 2026

Renee

Jun 13, 2026

The technician that took the sample was…

The technician that took the sample was amazing, however, I was told the test results would be back no later than 48 hours and I did not receive results for two weeks.

Response from TrugenespaternityJun 16, 2026

Thank you for your feedback, Renee. We appreciate your kind words regarding our collector and are pleased to hear that you had a positive collection experience. However, we believe it is important to provide additional context regarding the turnaround time. **The delay was not caused by Tru Genes Paternity Co.** During the laboratory review process, a discrepancy was identified within the information submitted as part of the testing paperwork. **Before testing could continue, the laboratory required the information to be corrected.** Once notified, our team worked quickly on your behalf to resolve the matter and successfully avoid the need for recollection. After the correction was submitted, the laboratory resumed processing. The laboratory subsequently requested additional review time based on factors specific to the case, which extended the turnaround time beyond the original estimate. **Throughout the entire process, we remained in communication, provided updates as they became available, and kept all involved parties informed regarding the status of the case.** It is also important to note that **Tru Genes Paternity Co. and the testing laboratory are separate entities working together throughout the testing process.** As a collection facility, we are responsible for collecting specimens, ensuring proper submission, communicating with the laboratory, and keeping clients informed. **Once specimens are received by the laboratory, we do not control laboratory review requirements, testing decisions, or processing timelines.** While we understand your disappointment regarding the extended turnaround time, we are proud of the service provided by our team, our efforts to resolve the documentation issue on your behalf, and our commitment to keeping you informed every step of the way. Thank you again for recognizing the professionalism of your technician.