Mike & Clara M.
I purchased the $105 Travel Jewelry…
I purchased the $105 Travel Jewelry Case from Truffleco.com and was disappointed from the moment it arrived. The product was larger than advertised, and the internal pouches were different sizes, which was never mentioned in the product description. These details matter, and the lack of accuracy felt misleading. The biggest issue was the material. The item that arrived was labeled as “100% recycled leather,” but this turned out to mean ground‑up leather fibers glued together, not real leather. This was not clearly disclosed, and the material quality was far below expectations. I contacted customer service requesting a full refund, explaining that the item was unused and still exactly as delivered. Instead of support, I was met with a restocking fee, which was never mentioned upfront and feels unfair for a product that was misrepresented. Adding to the concern, the “Reviews” page on their website is not a real review system. It’s a static page of hand‑selected positive comments with no way for actual customers to submit reviews, which prevents honest feedback from being shared. Overall, the combination of misleading product descriptions, lack of transparency, restocking fees, and a fake review page makes this a company I cannot recommend. I hope this review helps others make an informed decision.
Response from TruffleMay 12, 2026
Hi Mike and Clara, Thank you for taking the time to share your experience. We're genuinely sorry the Jewelry Case didn't meet your expectations, and we want to address your concerns directly. On product details: we hear you, and we take description accuracy seriously. Feedback like yours helps us identify where we can be clearer, and we will review the listing to ensure dimensions and interior layout are fully transparent. On recycled leather: we understand this material can surprise customers who are expecting traditional leather. We publish a full blog post explaining exactly what recycled leather is (leather fibers and natural binders, no synthetic plastics) and why we chose it as a more sustainable alternative. We'll continue to make that information more prominent on product pages. On the restocking fee: we do publish our return policy, including applicable fees, on our website, but we recognize that doesn't make it feel any less frustrating when it's unexpected. We're sorry the experience felt unsupportive. On our reviews: our on-site reviews are verified and powered by Stamped.io, a third-party review platform. We have thousands of authenticated customer reviews and do not curate or filter them. We'd encourage anyone to look closely; the good and the critical are both there. If we can do anything else to make this right, please reach out directly to [email protected]. One of our co-founders reads every email that comes in. Thank you again for the honest feedback; it genuinely helps us improve.