Timothy L.
TruAssure Insurance Company is not transparent.
TruAssure Insurance Company works with Mutual of Omaha Insurance Company (MOO), and I currently have a dental insurance policy with MOO. Ever since I filed two appeals (complaints) with MOO over the last 6 months, on a denial of dental services done at the University of Michigan Dental School (UMDS) and Ann Arbor Smiles, I notice that TruAssure Insurance Company email agents have just jerked me around. MOO denied my appeals at both the Internal Level 1 and Level 2, but the State of Michigan Department of Insurance and Financial Services (DIFS) reversed one of the appeals. I contacted TruAssure Insurance Company a number of times by email since about March of 2026 regarding two specific March 2026 dental services from UMDS, but they have denied ever getting any claims for these services from the UMDS, which I find hard to believe, given the fact that UMDS would certainly want to be reimbursed asap for their 50% share of the costs. Two other complaints I have against TruAssure, are that their agents never address me by name in their emails. They just say, THANK YOU FOR CONTACTING US. They never sign their emails either, which is so impersonal and so unprofessional! Overall, I give TruAssure Insurance Company about a -10 (minus 10) stars. A 1 star rating is too good for them. I don't recommend them to anyone. They absolutely are among the worst companies around!