I bought a floral shirt... quite expensive...the qualify was terrible. It looked nothing like the image snd the flowers looked pixelated... then no resolution was offered when I complained about it
Response from Triniful.comAug 28, 2025
Dear Customer, we’re sorry to hear your experience didn’t meet expectations. To help you better, could you please share your order number? We’d like to look into this right away.
We do offer returns and exchanges, and we’re here to make things right. Please contact our support team at [email protected] so we can assist you promptly. Best regards.
PS
Paul S.
AVOID: Very poor quality
AVOID. Very poor quality & nothing like the standard of the goods advertised.
Response from Triniful.comAug 13, 2025
We're sorry to hear this. We're offering high-quality products that consistently meet the standards shown in our advertising.
After reviewing our records, we were unable to locate a recent order from your account. We would love to assist you and better understand your experience. Please feel free to contact our customer service team and we will do our best to help.
MW
Michael W.
I ordered 2 weeks ago and my package is…
I ordered 2 weeks ago and my package is stuck in California not moving 👎🏾
Response from Triniful.comMay 14, 2025
Hello,
Sorry for the inconvenience caused. As we check here, your order is in transit.The package is currently being inspected at customs.
Please don't worry, your order is on the way to you and will arrive soon.
And we're keeping an eye on your parcel. Thanks for your support and understanding!
You can follow the link below to track. https://www.usps.com/
CH
Chris
They don’t have a way to return an item…
They don’t have a way to return an item in the US and won’t pay shipping. No warehouse in the US.
Response from Triniful.comApr 23, 2025
We apologize for any hassle this has caused you. We support the return and exchange service. If there is anything we could help with, please contact our customer service. Contact us: [email protected]
SF
Steven F.
Selling cheap garbage, don't buy here
Company sent the item - it's the wrong size, hooks and latches don't match up, parts are falling off. Ordered this as a present for my son. Company doesn't want to make it correct, offers me discounts and $10 gift cards and claims the sizing is right. The jacket is unwearable garbage sitting in a box - discounts to buy more is not a remedy. They are dishonest and selling poor quality that does not match the pics on their site. I am filing complaints with my bank.
- Seller's response is also a lie. Coat is defective and not made correct at all. I will link pictures later, because they can't lie their way around that.
Response from Triniful.comFeb 17, 2025
Sincerely apologize for any negative experience you had with our sizing. We understand how frustrating it can be to receive ill-fitting clothing but we take great care to ensure that our sizing charts accurately reflect the measurements of our products.
Because the designs of products vary. The size will change accordingly. It is recommended that you choose and buy according to the size chart.
And we support the return and exchange service. If there is anything we could help with, please contact our customer service. Contact us: [email protected]
We're always here for you!
ST
Steven
SCAMMER ALERT!
Do not waste your money on this website like I did.
Order number: #T12411220328063920-F1
I ordered some items back in November to which they provided me a bogus tracking number on their website that came up blank and the items never arrived at my address. I’ve never had a problem receiving items at my address as it is a secure location.
They were extremely unhelpful and didn’t seem to care about my experience, they tried to say the items did arrive showing me a different tracking number.
USELESS!!! I suggest shopping around and using a more reputable company.
UPDATE: again they reply to this review but don’t actually reply to my emails (nothing in my inbox and nothing in my spam folder… by the way, all their emails go to spam automatically if that’s not already enough proof). Why would I argue that I haven’t received my items 6 weeks after they were supposedly delivered? The package was never delivered and I opened up a complaint to have it resolved and they did NOTHING! They don’t care and they can reply on this website but they don’t reply to my actual emails so once again I have no products and nothing to show for my money. YOU ARE PATHETIC SCAMMERS!
GIVE ME MY MONEY BACK!
Response from Triniful.comJan 21, 2025
Dear, after thoroughly reviewing the details of this order, we have found the following information:
1.Matching Order : The order information provided by you matches perfectly. The shipping addresses are consistent with the your account information.
2.Delivery Confirmation: The package was successfully delivered to the specified address according to the tracking information provided by the carrier. The tracking number [NY594528001] shows the package was delivered on [December,06,2024].
Given these facts, we believe that the transaction was authorized and that the customer received the product as ordered. We have attached the relevant documentation, including proof of delivery and order confirmation. We are committed to providing excellent customer service and would be more than willing to discuss this matter further with the customer if additional clarification is needed.
In an effort to resolve this matter, we kindly request that you take the following steps:
1. Consult with individuals who may have accepted the package on your behalf (such as family members, roommates, or neighbors).
2. Check if the package may have been placed in a secure location (for example, on the front porch, in the garage, or with a neighbor).
3. Reach out to your local post office or delivery service provider to gather any additional information they may have regarding the delivery.
And your email was also replied when we received your email. We're afraid our previous email response may have inadvertently gone unnoticed in your inbox. It is possible that our message was mistakenly filtered into your spam or junk folder.
Please let us know how we can assist you further. Our email: [email protected]
EV
Eric Vander H.
Picture looked great, product is ugly and unwearable
I ordered a sweater that looked knit with a geometric pattern. The picture looked great.
In contrast, I got a synthetic-feeling shirt with wool fabric pattern cheaply printed on.
The colors are jarringly bright. The printing is low-resolution and crunchy. The collar is just a badly stretched image, unlike the nice hemming on the picture. Completely unwearable. The sweater is now de-listed from the website.
I also ordered a stretchy loose black t-shirt which is pretty decent.
Response from Triniful.comDec 27, 2024
Hi,
We apologize for any hassle this has caused you.
Our printing process aims to reproduce colors accurately, but differences in screen displays or lighting can make the actual colors appear brighter. If you're not satisfied, we offer returns. Thank you for your patience, and we look forward to resolving this for you.
Anything we can help with, please feel free to contact us. We're always here for you.
DH
David H.
Poor quality, poor service
I ordered two garments, none of them matching the size and material advertised. Very small and very poor quality. I contacted the company a week ago asking for a refund and got no response. I have checked my spam and there is no email from you so can only imagine their response is to give the impression they care. Don't use them.
Response from Triniful.comAug 26, 2024
Hi,
We apologize for any hassle this has caused you.
We always try to reply quickly to our customers. It seems like our last message might not have reached you, so please take a look in your spam or junk folder, just in case it got stuck there.
About the clothes, we understand they might feel lighter than you thought. They’re made from a special quick-dry fabric that's supposed to be lightweight and airy. This means it's typically thinner than regular cotton or heavier materials, and it’s chosen to help keep you comfortable while being active.
Regarding the return policy, we have already replied you via email. Please check your spam or junk folder to see if our reply was incorrectly filtered there.
Thank you for your patience, and we look forward to resolving this for you.
Yours,
Triniful Team
[email protected]
