TriNetReviews of trinet.com

Used to be great up until a few months ago. Now the customer service team is awful

Customer Service for Employees and Employers has undergone a recent overhaul and is absolutely horrible. TriNet has recently changed their service model from dedicated account reps/help to an 800-number/ general email account. When companies encounter issues now, you call a number or submit a ticket. Its taken nearly 2 months to get an incorrect deduction paid out to employee, and one full week to get a simple report run. In the long run - its going to cost our small company more dealing with their new customer service model. On the market for a new PEO.

UI is OK. Customer Service is horrendous. I called them repeatedly for two weeks about getting COBRA. Each time I was assured that my package was being processed. Finally, 3 weeks after I began calling them, I received the package, postmarked 3 days after my coverage expired, leaving me with a gap in insurance coverage, despite numerous attempts to ensure that this would not happen. Another co-worker had the same thing happen with her family leave. Stay away from these jokers.

Onboarding TriNet has been a nightmare. The staff they assigned clearly had not even looked at the presentation she was supposed to give our company, she neglected the most important part of the presentation and was only interested in steering us toward some "rewards" program. Now that we have had TriNet for awhile, the customer service is severely lacking. They continuously confuse our tax jurisdictions, send formatted media pieces to answer specific and direct questions, and go radio silent when they are called out on it. This is THE WORST 3rd party service I have ever used and I have been in HR/Accounting/Finance for over 20 years.

PTO system errors. Submit a PTO request. When you look at your PTO requests, none are listed, no problem maybe it did not go through, just process another request. They let you take 16hrs of PTO for one day, probably would allow you to take 80 hours for one day. One report shows you have taken 0 hours of PTO, if you look at your estimated PTO, it shows PTO use. I alerted them to the errors, THEY DO NOT CARE. ****************************************** UPDATE: I am happy to say that TriNet did reach out to try and resolve my prior issue, the problem is that they told me the problem was my fault even though they had screenshots showing the TriNet system errors. Add to this, when I use the TriNet website to look at my projected PTO balance next month, the TriNet system shows that I will earn a whopping 1.54 hours during the next month when I actually will earn 10hrs. If accuracy in benefits accounting is important, you have better options.

We have been a customer of TriNet for 3 years and rarely need help, but every time we need it the staff at TriNet is clumsy and it frequently goes wrong. A recent termination went awry and costs us over $5k, a recent bonus payment was mishandled and everyone at the company had their paycheck delayed. Open benefits selection is a disaster -- just poorly designed and unhelpful. We are actively looking for a different provider....

Horrible experience. They are a horrible company and have awful customer service. They are extremely unethical. Go elsewhere!

Their website won't let you recent password effectively. It says wrong number even though it is clearly the right number. They are incredibly hard to get in contact with and function SUPER slow.