TriNetReviews of trinet.com

The customer service is terrible. They are more focused on compliance, procedures and regulations than customers and people

I joined a new company and they use TriNet for HR, payroll and employee expenses. There are several things not mapped properly and we can't export from TriNet into our ERP. The way TriNet is currently being used is not scalable and old fashion for my new company. I want to fix the issues. I reached out to our rep to introducing myself and asked who would be able to provide me with support and an overview. I received an email back with several webinar links for things that I had no idea about and terms I didn't understand. I will quote Tiffany's response to me "The webinars are necessary before 1:1 support as the webinars are live support". Call me crazy but all I asked for was a call to get an overview, an introduction and I got a list of live webinars I MUST take before Tiffany will help me. I have never experienced such a lack of customer service. Am I being crazy. I hope to leave TriNet as soon as we can because of the lack of support and customer service.

Worst experience with any company by far! Issues are not resolved in a timely manner. Multiple people are involved in any issue. When speaking with a Trinet employee they acknowledge the lack of care or urgency to resolve issues. Flat out lied on multiple occasions.

If I could give 0 stars I would. They have completely messed up closing our account, we are UK based hence using them for our US operations which we have just fully closed, they closed our account too early (their error) leaving us without the means to pay our last terminated employee. Despite it being their error they say they can't help us. The service throughout our contract with them has been fairly poor. We are expecting within the next two years to reopen US operations, we will not be using TriNet!

TriNet dropped the ball on my 401k rollover costing me $1000’s. Not very happy!!

My company employs Tri-Net as their HR rep. THEY ARE THE WORST! Charged me (3) pay-cycles for benefits on one check. I had to appeal and then BEG each week for them to return MY EARNINGS. It's almost $600. Clearly not the end of the world, but is this even legal??? Now they're telling me it's likely to be 60 days. I want to disconnect from this company and seek benefits independently where I am charged correctly and if a mistake is made, they will make it right IMMEDIATELY! Total B.S.! Don't deal with this company!

TriNet has to be the worst customer service company I’ve ever dealt with in my entire life. I worked at a company for about 8 weeks that used TriNet. Open enrollment was July 1 to 31. I enrolled on July 28 thinking insurance would start August 1st. I left the company before I got paid in August, on the 12th. TriNet took out 3 pay checks worth of deductions from my one final check with this company. Justifying it by saying that since I enrolled in July even though it was the end of month, I had coverage all month. My check that should have been $1800 ended up being $800. I explained my situation and being unemployed for a year prior, literally didn’t even get the insurance cards before they took 3 paychecks worth of deductions. I called and asked for a reimbursement because it’s bs, and they responded with legal jargen about how they can keep my month. So they would rather screw over your average American so they can gain $1000 (Pennies to them) then provide good customer service.

There are very serious problems with the website and the customer service support staff I am talking to are able to do absolutely nothing to fix the problems. This is preventing me from enrolling in coverage. Extremely disturbing upselling on TV etc.